Director, Quality and Process

We One•Charlotte, NC

16h

About The Position

We are the leading provider of worldwide smart end-to-end supply chain & logistics, enabling the flow of trade across the globe. Our comprehensive range of products and services covers every link of the integrated supply chain – from maritime and inland terminals to marine services and industrial parks as well as technology-driven customer solutions. The Director, Quality & Process is responsible for leading regional governance and execution of DP World’s corporate quality management systems, enterprise process standards, and AI-enabled transformation programs across the Americas. This role ensures that DP World operates to consistent, world-class standards across terminals, logistics, and supply chain solutions, while continuously improving how we work through process excellence, digitalization, and intelligent automation. The Director plays a critical role in enabling safe, compliant, efficient, and scalable operations that support DP World’s ambition to be the end-to-end supply chain partner of choice.

Requirements

Bachelor’s degree in Engineering, Supply Chain, Operations, Quality, Business, or a related discipline
10+ years of progressive experience in quality management, process excellence, or operational transformation within ports, logistics, supply chain, or asset-intensive industries
Proven experience leading ISO-based quality management systems and successful audit outcomes in a complex, multi-site environment
Strong background in enterprise process governance, standardization, and continuous improvement
Demonstrated experience overseeing AI, automation, or digital transformation programs in partnership with IT and business teams
Experience working in a regional or global, matrixed organization
Up to 25–30% travel across the Americas region
Strong strategic mindset with hands-on execution capability
Deep understanding of quality systems, operational risk, and process governance
Ability to influence senior stakeholders across regions and functions
Change leadership and transformation delivery experience
Analytical, data-driven decision-making approach
Clear, confident communicator at executive and operational levels

Nice To Haves

Master’s degree (MBA or relevant technical discipline)
Professional certifications (ISO Lead Auditor, Lean Six Sigma Black Belt, PMP or equivalent)
Experience within port operations, terminals, freight forwarding, contract logistics, or integrated supply chain environments
Familiarity with AI governance, data ethics, or model risk management frameworks

Responsibilities

Own and govern the Americas Quality Management System (QMS) in alignment with DP World global standards and ISO certifications (e.g., ISO 9001 and other applicable standards)
Lead and coordinate internal and external audits, certification activities, and management reviews across the region
Ensure consistent implementation of DP World quality policies, procedures, and controls across terminals, logistics sites, and corporate functions
Drive corrective and preventive action programs, ensuring root cause analysis and sustainable improvements
Act as the regional point of contact for Corporate Quality, external auditors, and regulatory stakeholders
Establish and maintain a regional framework for enterprise process management aligned with DP World global operating models
Lead process mapping, harmonization, and optimization initiatives across operations, supply chain solutions, and enabling functions
Embed continuous improvement methodologies (Lean, Six Sigma, standard work) to improve safety, quality, service, and cost performance
Define process governance, ownership, KPIs, and maturity assessments to ensure consistency and scalability
Identify operational and process risks and partner with the business to implement effective controls and improvements
Provide regional oversight and governance for AI, advanced analytics, and intelligent automation initiatives impacting operations, quality, and corporate processes
Partner with IT, Digital, Data, and Business teams to prioritize AI use cases aligned with DP World’s transformation roadmap
Establish standards for AI program management, including model lifecycle governance, validation, change control, and responsible AI principles
Track benefits realization, adoption, and ROI to ensure AI initiatives deliver measurable business value
Support change management, capability building, and adoption of AI-enabled processes across the region
Lead and develop regional quality and process excellence resources, operating within a matrixed global organization
Serve as a trusted advisor to Americas leadership on quality risk, process maturity, and transformation priorities
Collaborate closely with Operations, IT, Digital, Compliance, HSSEQ, Legal, and Corporate Transformation teams
Champion a culture of quality, continuous improvement, standardization, and data-driven decision-making across DP World Americas