Director, Provider Solutions Business Development

VSP Vision Care • Town of Owego, NY

146d • $105,000 - $165,375

About The Position

Lead efforts in delivering exceptional, innovative, and value-driven experiences across our provider network. This role will champion customer-centric innovation and drive transformative initiatives across the organization, ensuring that the company remains the trusted leader in the optical industry. Will interface with all major functions in order to align strategy, optimize service delivery, and elevate the company’s value in a complex and highly competitive industry. Develops and maintains strong external relationships with policy-setting doctors and influencers within the optical industry. Implement strategies designed to influence the competitive markets in which doctors operate. Develop and execute a tailored, comprehensive customer experience strategy that differentiates the company in the optical industry. Lead efforts to deeply understand and serve the needs of key stakeholders. Build and lead high-performing customer-facing teams that deliver consistency, personalization, and value across channels. Serve as a key strategic advisor on customer engagement, experience design, and operational alignment. Partner with other teams to align on value-added services for providers. Drive integration across multiple business units. Partner with Program development teams, Marketing, and Supply Chain to optimize sales and marketing initiatives that drive provider engagement and revenue outcomes. Ensure alignment between programs, products, initiatives, and customer expectations to create a seamless provider experience. Drive innovative initiatives within the provider network through cross-functional teams, driving provider engagement models and multi-channel customer support. Champion innovation for our provider customer experience through technology, data insights, programs, and product placement. Evaluate and implement forward-looking business needs that improve provider engagement and revenue. Build scalable systems to capture and act on customer insights and feedback. Lead continuous improvement initiatives in collaboration with senior leadership across the enterprise to exceed customer expectations and drive strategic enterprise goals. Provide regular briefings to senior management on customer-related trends, risks, and opportunities. Represent the company as a thought leader at key industry events, key stakeholder meetings, and provider summits/conferences.

Requirements

• Bachelor’s Degree in Business or related field, or equivalent experience.
• Minimum of 2 years of experience related to functional area.
• Minimum of 6 years of management experience with responsibilities for hiring, training, assigning work, and managing performance of direct reports.
• Strong direct outside sales, sales management, account management, business development, or client relationship experience, preferably in the optical industry.
• Strong knowledge of the optical retail business.
• Strong leadership skills and team-building capabilities.
• Demonstrated capability to manage large teams of people.
• Advanced written and verbal communication, influencing, and problem-solving skills.
• Demonstrated professionalism and leadership in dealing with situations involving controversy and conflict.
• Demonstrated ability to balance customer needs & corporate objectives.
• Demonstrated track record in driving successful teams.
• Demonstrated ability to build relationships with key decision-makers and industry leaders.
• Proven ability to navigate complex situations through the organizational landscape and with multiple stakeholders.
• Ability to analyze business and drive results.
• Strong attention to detail, organizational and customer service skills; excellent presentation skills.
• Strong business aptitude and problem-solving skills.
• Strategic skills to support envisioning work, planning, and forecasting.
• Ability to travel up to 50% of the time.

Responsibilities

• Lead efforts in delivering exceptional, innovative, and value-driven experiences across the provider network.
• Champion customer-centric innovation and drive transformative initiatives across the organization.
• Interface with all major functions to align strategy, optimize service delivery, and elevate the company’s value.
• Develop and maintain strong external relationships with policy-setting doctors and influencers.
• Implement strategies designed to influence competitive markets.
• Develop and execute a tailored, comprehensive customer experience strategy.
• Lead efforts to understand and serve the needs of key stakeholders.
• Build and lead high-performing customer-facing teams.
• Serve as a key strategic advisor on customer engagement and experience design.
• Partner with teams to align on value-added services for providers.
• Drive integration across multiple business units.
• Optimize sales and marketing initiatives that drive provider engagement and revenue outcomes.
• Ensure alignment between programs, products, initiatives, and customer expectations.
• Drive innovative initiatives within the provider network through cross-functional teams.
• Champion innovation for provider customer experience through technology and data insights.
• Evaluate and implement business needs that improve provider engagement and revenue.
• Build scalable systems to capture and act on customer insights and feedback.
• Lead continuous improvement initiatives in collaboration with senior leadership.
• Provide regular briefings to senior management on customer-related trends.
• Represent the company as a thought leader at key industry events.

Benefits

• Eligible bonuses and commissions.
• Equal opportunity employer.
• Drug-free workplace.
• Pre-employment substance abuse testing.

What This Job Offers

• Career Level: Senior
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees