DIR - PROVIDER RELATIONS

UHS•Washington, DC

38d

About The Position

The George Washington University Hospital (GW Hospital) continues to be a leader in providing the highest level of quality and compassionate healthcare for the D.C. Region. U.S. News & World Report has just released the 2023-2024 ratings and rankings, in which GW Hospital is recognized as a Best Regional Hospital. GW ranks 5th in the region, which includes hospitals in D.C. and parts of Maryland, Virginia and West Virginia. GW Hospital achieved "High Performing" status in two specialty areas, Neurology and Neuroscience. In addition, GW Hospital receiving “High Performing” designations for the following 10 procedures: COPD, Diabetes, Heart Attack, Heart Failure, Kidney Failure, Leukemia, Lymphoma and Myeloma, Lung Cancer Surgery, Pneumonia, Prostrate Cander Surgery and Stroke. Measured by factors such as patient outcomes, "High Performing" is a designation U.S. News & World Report bestows to recognize performance in these specialties that is significantly better than the national average. GW Hospital received the American College of Cardiology’s National Cardiovascular Data Registry (NCDR) Chest Pain – Myocardial Infarction (MI) Registry Platinum Performance Achievement Award for 2023. GW Hospital is the only hospital in Washington, D.C., to be recognized for this service line. "At GW Hospital, we are proud to offer a range of advanced services and treatments. Our multidisciplinary care teams are dedicated to outstanding clinical services, research, and education to improve care, quality, and outcomes for our patients," says Ulises Torres, MD, Chief Quality Officer at GW Hospital. "These recognitions by U.S. News & World Report, which place us within the top hospitals in the region, highlight the expertise, commitment and diligence delivered to each patient in our care.” Children’s National Hospital, GW Hospital’s NICU partner, was recently ranked the number two hospital in the country for neonatology by U.S. News & World Report. In addition to these recent U.S. News & World Report recognitions, GW Hospital also provides high-quality care in the region through its designation as a Level I Trauma Center and designation as a Comprehensive Stroke Center. The mission of GWU Hospital is to provide the highest quality of healthcare, advanced medical technology, and world class service to its patients in an academic medical center dedicated to education and research Director – Provider Relations Strategically plans, implements, and leads outreach efforts designed to foster physician alliance and improve relationships within healthcare community markets and service areas. Grows business opportunities and maximizes referral and redirection opportunities through the development of synergistic partnerships with providers, community groups, and other inpatient/outpatient associations. Monitors outcomes and participates in performance improvement activities.

Requirements

Bachelor’s degree required.
Solid knowledge of hospital operating environment needed
Minimum of seven years of experience in healthcare sales or network development environment. Experience in physician relations, network, marketing, or business development preferred
Thorough knowledge of physician, hospital and healthcare issues including managed care/reimbursement, practice operation issues, credentialing, recruitment, and governance
Understanding of standards and laws applicable to physician recruitment, planning and business development
Ability to interpret and consider physician volume and payer mix data in the development of an overall hospital and market positioning
Effective project management and plan execution skills with the ability to respond to multiple competing priorities
Strong communication and presentation skills. Ability to communicate in English, both verbally and in writing
Capacity to articulate change/value propositions to physicians and their staff and interact with hospital and corporate colleagues regarding compliance and adherence to regulatory guidelines
Excellent human relations skills with the ability to impact and influence results
Little to no guidance provided by Supervisor on a daily basis

Nice To Haves

Master’s degree preferred
Additional languages preferred

Responsibilities

Operates departments of responsibility in such a way as to meet the fiscal goals of the organization.
Implements value added programs and services.
Manages the satisfaction of department customers to include patients, employees and physicians through effective communication and appropriate responsiveness to customer issues.
In conjunction with C-Suite, develops outreach objectives based on facility strategic plan.
Demonstrates knowledge of the hospital and competitor strengths and weaknesses regarding service lines, technology, and physicians.
Provides solutions for increasing the hospital’s position competitively within assigned areas
Performs research on physicians to determine potential for hospital and ambulatory utilization.
Oversees creation of a target list of physician contacts whose business is desired by system.
Plans and implements visits to physicians, their staff and other potential referral and business sources.
Maintains good account relationships and implements innovative selling ideas and methodologies
Reports on key activities and communication through company approved CRM tool
Meets company requirements for base level of admissions, surgeries and/or outpatient visits.
Monitors outcomes of volume growth activities to identify process improvement opportunities
Communicate operational and service issues to hospital leaders and improvements requested or suggested by physicians.
Conducts follow-up with all involved in issue resolution
Participates in the development of hospital service line marketing plans, physician recruitment/retention plans and outreach activities intended for identified physician audience
Carries out other duties and responsibilities as assigned/required