Director, Provider-Client Services & Special Projects

City of New York • New York, NY

7d • Onsite

About The Position

APPLICANTS MUST BE PERMANENT IN THE ADMINISTRATIVE DIRECTOR OF SOCIAL SERVICES CIVIL SERVICE TITLE, OR PERMANENT IN A COMPARABLE TITLE ELIGIBLE FOR 6.1.9,OR IMMEDIATELY REACHABLE ON EXAM # 1121. The New York City Human Resources Administration (HRA) provides temporary help to individuals and families with social service and economic needs to assist them in reaching self-sufficiency via essential and diverse programs/services, such as: temporary Cash Assistance, Supplemental Nutrition Assistance Program (SNAP), childcare, eviction prevention services, adult protective services, job training, employment plans/support, domestic violence assistance, child support enforcement, etc. The employees of Employment & Support Services Administration- Career Services help provide unique individual services to eligible New Yorkers aimed towards the achievement of long-term self-sufficiency. The Provider-Client Services & Special Projects Units are the cornerstone of the agency-mandated services that help ensure public assistance participants transition to full time paid employment by having Client Service Representatives provide HRA oversight over 35 agency authorized contracts utilized by over 45 vendor locations citywide. The Provider-Client Services Unit liaises with vendors and reviews, monitors, evaluates and provides technical assistance to agency contracted employment vendors who provide various job assessment, placement, training and retention services to public assistance applicants and special population participants (i.e. ex-offenders, homeless, domestic violence survivors, LGBTQI, limited English Proficient Speakers etc.). The Social Services Representatives provide FIA guidance and representation at the vendor locations throughout New York City. The Employment Performance group monitors the performance of the vendor against current contractual agreements. Under administrative direction of the Deputy Commissioner, Career Services and with wide latitude for independent initiative, judgment, and action with a high degree of accountability the Director is responsible for directing the operations and for the overall effectiveness, performance and efficiency of the Provider-Client Services & Special Projects Unit and for their specific milestone achievements implementing policy that affects recipients of cash and non-cash assistance. The program seeks to recruit for one (1) Administrative Director of Social Services, NM II to function as the Director, Provider, Client Services & Special Projects Unit who will:

Requirements

• A baccalaureate degree from an accredited college or university and four years of progressively responsible experience, including one year at the administrative or managerial level in a large governmental agency, business firm, civic or community organization operating in the area of social services; or
• Education and/or experience equivalent to "1" above. However, all candidates must have a baccalaureate degree from an accredited college and the one year of experience at the administrative or management level as described in "1" above.

Responsibilities

• Provide guidance and direction to management and staff coordinating initiatives directed for improved program goals for optimum compliance with policy. Responsible for ensuring that all staff under direct and indirect supervision understand, adhere to and communicate effectively the federal, state and local mandates. Direct the operations of the team of analysts to provide technical assistance and monitor national best practices for orientation, career counseling, job search, job readiness, job placement, vocational training, and post-employment services to public assistance applicants, participants and sanctioned participants. Coordinate with Career Pathways vendors at their partnered job center referral process and at off-site vendor locations to ensure continuous services. This includes coordinating and supervising all assignments to ensure that participants have assignments that suit their individual needs. Review timeframe for conducting off site visits and all terms of the vendor contract and ensures that vendors remain on target. Ensure all goals and objectives are accomplished within required deadlines and recommend corrective action when problems arise.
• Direct and is responsible for the Special Services staff to ensure they successfully implement and complete projects targeting special populations, creatively using piloted alternative funding; and providing appropriate program analysis. Spearhead completion projects with clearly defined deadlines/milestone.
• Complete monthly vendor staffing reviews. Provide monthly prospecting plans review, corrective action and monthly labor market reports to the vendors. Review and complete State Tracking report. Complete annual corrective action plan based on audit results.
• Establish and monitor a standardized technical assistance program for the Provider and Client Services vendors to improve and increase performance. Communicate all relevant policy, procedures and practices and ensure that agency and FIA policies are communicated and understood by all vendors. Manage vendor site visits and records, which measure and evaluate performance of goals and program mandates. Analyze program outcomes, deficiencies and develop best practices to be shared and implemented to enhance overall program operations. Develop and monitor corrective action plans for vendor when needed. Direct follow-up studies to ensure that action plans have been implemented and new procedures are in place.
• Prepare comprehensive management briefing documents for the Commissioner and Assistant Deputy Commissioner detailing programs and outcomes. Take a leadership role in all meetings relating to vendor relations and Provider-Client Services programs.
• Ensure that all units in the division meet the requirements for reporting and summarizing data for management review. Present reports detailing, summarizing and analyzing the performance of various vendors, their activities and placements.
• Review and ensure adherence to the yearly approved Provider-Client Services Operational Plans such as Yearly literacy Plan and Prospecting Plan as well as, state self-audits by all the Provider-Client Services Vendor Cash Assistance Programs; Including but not limited to providing additional training and corrective actions when the vendors fall below acceptable goals and targets.
• Represent the Assistant Deputy Commissioner on committees and intergovernmental meetings, for the purpose of clarifying and articulating agency policies on Provider and Client Services representatives and Job Center issues related to the Career Pathways vendor program.
• Coordinate with the Department of Homeless Services (DHS) to ensure that barriers to employment presented in this population are minimized and do not interfere with mandated work requirements. The project's goal is to provide stable homes for people who have been in shelters for extended periods of time and people who are in jeopardy of losing spots in the shelter. In conjunction with OHS, work to develop project plans for meeting the needs of these populations. Serve in a similar capacity with the New York City Department of Health and Mental Hygiene (DOHMH) on programs for first time mothers and with the Department of Education (DOE) for cash assistance recipients in GED and ESL programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 101-250 employees