DIRECTOR, PROVIDER-CLIENT SERVICES & SPECIAL PROJECTS

New York City, NY • Manhattan, NY

123d

About The Position

The New York City Human Resources Administration (HRA) provides temporary help to individuals and families with social service and economic needs to assist them in reaching self-sufficiency via essential and diverse programs/services, such as: temporary Cash Assistance, Supplemental Nutrition Assistance Program (SNAP), childcare, eviction prevention services, adult protective services, job training, employment plans/support, domestic violence assistance, child support enforcement, etc. The employees of Employment & Support Services Administration- Career Services help provide unique individual services to eligible New Yorkers aimed towards the achievement of long-term self-sufficiency. The Provider-Client Services & Special Projects Units are the cornerstone of the agency-mandated services that help ensure public assistance participants transition to full time paid employment by having Client Service Representatives provide HRA oversight over 35 agency authorized contracts utilized by over 45 vendor locations citywide. The Provider-Client Services Unit liaises with vendors and reviews, monitors, evaluates and provides technical assistance to agency contracted employment vendors who provide various job assessment, placement, training and retention services to public assistance applicants and special population participants (i.e. ex-offenders, homeless, domestic violence survivors, LGBTQI, limited English Proficient Speakers etc.). The Social Services Representatives provide FIA guidance and representation at the vendor locations throughout New York City. The Employment Performance group monitors the performance of the vendor against current contractual agreements. Under administrative direction of the Deputy Commissioner, Career Services and with wide latitude for independent initiative, judgment, and action with a high degree of accountability the Director is responsible for directing the operations and for the overall effectiveness, performance and efficiency of the Provider-Client Services & Special Projects Unit and for their specific milestone achievements implementing policy that affects recipients of cash and non-cash assistance.

Requirements

• A baccalaureate degree from an accredited college or university.
• Four years of progressively responsible experience, including one year at the administrative or managerial level in a large governmental agency, business firm, civic or community organization operating in the area of social services.

Nice To Haves

• High level experience in management and operations, preferably within a government context.
• Experience with large scale contracted provider management.
• Experience managing large staff.
• 3-5 years of experience in the field of program integrity/government accountability.
• Complete discretion when handling sensitive or confidential information.
• Excellent public speaking, written, presentation, interpretive and interpersonal skills.
• Ability to work under pressure, draft quick responses, meets immediate and often unforeseen deadlines.
• Proven experience in community relations and intergovernmental relationships.
• Knowledge of DSS-HRA-DHS and related social service policies at city, state and federal levels of government.

Responsibilities

• Provide guidance and direction to management and staff coordinating initiatives directed for improved program goals for optimum compliance with policy.
• Direct the operations of the team of analysts to provide technical assistance and monitor national best practices for orientation, career counseling, job search, job readiness, job placement, vocational training, and post-employment services to public assistance applicants, participants and sanctioned participants.
• Coordinate with Career Pathways vendors at their partnered job center referral process and at off-site vendor locations to ensure continuous services.
• Direct and is responsible for the Special Services staff to ensure they successfully implement and complete projects targeting special populations.
• Complete monthly vendor staffing reviews and provide monthly prospecting plans review, corrective action and monthly labor market reports to the vendors.
• Establish and monitor a standardized technical assistance program for the Provider and Client Services vendors to improve and increase performance.
• Prepare comprehensive management briefing documents for the Commissioner and Assistant Deputy Commissioner detailing programs and outcomes.
• Ensure that all units in the division meet the requirements for reporting and summarizing data for management review.
• Review and ensure adherence to the yearly approved Provider-Client Services Operational Plans.
• Represent the Assistant Deputy Commissioner on committees and intergovernmental meetings.
• Coordinate with the Department of Homeless Services (DHS) to ensure that barriers to employment presented in this population are minimized.

Benefits

• Public Service Loan Forgiveness eligibility.
• Opportunity for individuals with disabilities through the 55-a Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Justice, Public Order, and Safety Activities
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees