Director, Property Mangement

S2 Residential•Durham, NC

About The Position

S2 Residential is a team of exceptionally skilled and motivated professionals united around one goal: to create and maintain the best possible living experience for our residents. Since 2014, S2 Residential has been transforming communities in Texas, Arizona, Florida, North Carolina, and Georgia. We are dedicated to creating one-of-a-kind apartment communities that residents fall in love with. At every S2 community, you’ll find team members dedicated to top-notch customer service. We believe deeply in our core values and abide by them in each decision we make. CORE VALUES: ZERO EGO. Maintain a servant’s heart. ENERGY AND PASSION. Good energy is contagious; bring passion to all that we do. GOOD STEWARD. Reputation takes a lifetime to build and a moment to lose. CURIOUS. Don’t waste a day without learning something new. OBSESSIVE EXECUTION. Be obsessed or be average

Responsibilities

Drive leasing, traffic, and resident retention through coaching, training, and performance monitoring.
Analyze sales, prospect, and market data to identify trends and improvement opportunities.
Partner with onsite teams to execute marketing, advertising, and resident retention strategies.
Ensure model units, amenities, curb appeal, and online presence meet brand standards.
Handle escalated resident concerns and ensure timely, professional resolution.
Support resident events, engagement programs, and service excellence initiatives.
Promote a customer-first culture focused on retention and satisfaction.
Partner with Operations and Asset Management to manage budgets, NOI performance, and expenses.
Review P&Ls, general ledger activity, and monthly financials with onsite teams.
Monitor spending, approve expenses within authority, and communicate variances.
Support capital planning, bid collection, and approvals.
Oversee accuracy of reporting, renewals, delinquency, deposits, invoicing, and lease documentation.
Ensure compliance with company procedures, fair housing, and operational standards.
Participate in audits, inspections, lender/investor tours, and due diligence activities.
Recruit, train, coach, motivate, and manage onsite teams.
Address performance issues, conduct corrective action, and support team development.
Foster company culture and core values across the portfolio.
Monitor service request performance, unit turns, and preventive maintenance.
Inspect properties regularly to ensure safety, cleanliness, and asset integrity.
Identify repair needs, manage bids, and coordinate with Operations and Asset Management.
Address safety issues and property risks promptly.