Director, Property and Estate Management

Shine Associates, LLC•Bentonville, AR

About The Position

Walton Enterprises is seeking a skilled, highly motivated, and entrepreneurial individual to join the team as Director, Property and Estate Management. The ideal teammate will have the demonstrated ability to lead teams, manage properties and assets, and provide exceptional service with discretion and professionalism. The Director, Property and Estate Management oversees multiple household and recreational properties (both local and remote) on behalf of the Walton family. This role is responsible for the operation and maintenance of real estate and personal property assets, the logistical needs of the family while onsite, and ensuring a positive experience when family members and guests stay on family properties. The position manages guest services staff, groundskeepers, vendors, projects, and household operations to ensure properties are safe, functional, and maintained to the highest standards. They will also coordinate with or supervise maintenance crews, the Security team and Construction team to ensure seamless operations of the properties, collaborating with others in the family office to deliver a positive experience.

Requirements

Strong Interpersonal Skills (including with principals, boards, and colleagues)
Leadership & Staff Management
Ability to Communicate Effectively & Ability to Anticipate Needs
Problem Solving Skills & Flexibility
Operational Expertise & Project Management (including financial oversight and reporting)
Guest Services Experience
Budget Development & Management
Vendor & Contract Management
Property Management
Real Estate Management
10+ years of estate or property management experience with focus on hospitality / guest services, operational leadership, project management, and grounds keeping.
Prior supervisory and leadership experience.
Experience in contract negotiation.
Demonstrated ability to manage operational and project budgets.
Background in delivering high-touch, high-quality service.
Strong network of advisors or ability to source experts as needed.

Nice To Haves

Experience managing residential properties for high-net worth individuals and families.
Familiarity with sustainability practices in estate management.
Exposure to confidential, private family office operations.
Demonstrates discretion, integrity, and expertise while serving as a trusted advisor to principals and colleagues.
Collaborates respectfully and effectively with others, contributing to a supportive, team-oriented environment.
Approaches challenges with curiosity, bold thinking, and a commitment to continuous learning and innovation.
Maintains a strong focus on results, consistently exercising sound judgment and decision-making.
Brings a visionary mindset, planning strategically for the future with imagination and insight.
Committed to excellence and actively engages with others to accomplish shared goals.

Responsibilities

Lead and support the on-site teams, ensuring excellent service and hospitality to family members.
Ensure homes are organized, safe, functional, and prepared for family and guest visits.
Ensure properties and grounds are maintained to family standards & preferences.
Create a hospitable environment for family and guests while on-site.
Develop and manage budgets, staffing needs, and financial tracking.
Steward family resources to their preferences and standards.
Oversee vendor relationships, negotiate terms, and maintain a trusted provider network.
Develop and maintain household manuals, operating policies, and maintenance schedules.
Conduct or oversee regular property inspections, including pre- and post-arrival inspections and proactively resolve issues.
Troubleshoot problems, evaluate solutions, and advise owners on decision-making.
Oversee property-related projects, including light remodels, repairs, and maintenance.
Maintain vendor databases and ensure accurate property records.
Prepare and deliver reports on property status, budgets, and projects to ownership.