Director, Project Management

Webster Bank-posted about 1 year ago
Full-time • Senior
Hartford, CT
Credit Intermediation and Related Activities
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The Director of Project Management at Webster is a collaborative leader responsible for developing, designing, and executing continuous improvement projects for the Third-Party Risk Management Program (TPRM). This role focuses on managing customer experience and financial stability areas within TPRM, fostering partnerships, and building strong cross-functional teams to support various initiatives.

  • Develop, design, and execute continuous improvement projects for the Third-Party Risk Management Program (TPRM).
  • Serve as Team Lead for all Internal Audit, Regulatory, and other exam requests.
  • Manage customer experience and Financial Stability TPRM team members through coaching, training, support, and cross-training.
  • Conduct one-on-one sessions, quarterly progress sessions, and annual reviews.
  • Partner with Operational and Enterprise Risk to ensure a holistic approach to programs, projects, and initiatives.
  • Organize and participate in on-site visits of Webster's Critical Third Parties.
  • Develop partnerships with cross-functional teams (IT Security, Compliance, Resiliency, Financial Stability, Financial Crimes, Enterprise Architecture) that support the enhancement/execution of the program.
  • Build new procedures associated with the execution of projects/initiatives.
  • Support weekly TPRM due diligence review calls, TPRM Committee meetings, and represent TPRM at risk partner committee meetings to ensure alignment on projects and initiatives.
  • Collaborate with TPRM application leader to ensure projects/initiatives can be supported by the application/enhancements can be made to execute.
  • Support Customer Experience Leader to manage ongoing due diligence of our Third Parties, including LOB review sessions, past due escalation, and continuous communication planning.
  • 7-10 years of Risk Management experience required.
  • Minimum of 5 years of Third Party Risk Management experience required.
  • Associate's degree required, Bachelor's degree preferred.
  • TPRM training/certification is a plus.
  • Six Sigma certificate is preferred.
  • Proficient with Microsoft 365 suite including Visio.
  • Experience working in a cross-functional team environment with many indirect reports/partners.
  • Exceptional verbal and written communication skills.
  • Collaborative/Consensus builder.
  • Direct report management experience.
  • Proactive strategic thought leader.
  • Strong and effective project management skills.
  • Identifying, tracking, and reporting KRI and/or KPI's for every initiative.
  • TPRM training/certification
  • Six Sigma certificate
  • Incentive compensation based on performance.
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