Director, Project Delivery

Thrive

About The Position

The Director of Project Delivery is primarily responsible for developing and directing Senior Project Managers and Principal Architects within the Project Delivery organization. The Director serves as an experienced professional escalation point as well as a personnel manager. They will need to drive their team to success through clear expectation setting, task management, capacity management, and leading continuous improvement initiatives. This includes defining, planning, tracking, and managing department KPIs, OKRs, and strategic initiatives. Applicable initiatives will be a mix of internal Project Management Office improvements and cross-functional process implementations. The Director of Project Delivery will communicate with and organize Thrive internal resources including Managers of Project Delivery, Engineering Management, Project Delivery Leads, Principal Architects, Engineers, Consultants, Solutions Architects, and Account Management using ServiceNow, Project Management software, business cases, reports, and change management principles. The ideal candidate needs to possess strong management development skills and have experience in managed services, technology solutions, and growing professional services departments. Exceptional communication and organizational skills are necessary to navigate escalations, gain stakeholder confidence, and develop solutions quickly. The applicant must be able to motivate people, encourage teamwork, and communicate effectively with senior management and front-line staff. Additionally, they must be able to manage change and take active leadership in timely decision making.

Requirements

Ability to be a leader of a cross functional project team, as the Director is ultimately responsible to both the customer and internal Stakeholders
Advanced experience (7+ years) in personnel management and development
Advanced experience (7+ years) in project management and/or professional services
Experience implementing managed services and information technology solutions
Skilled in data analysis, continuous improvement, process definition, and organizational design
Solid understanding of common technologies: cloud migrations, networking, cyber security, office buildout/moves, and disaster recovery
Technical understanding of Thrive approved technologies included but not limited to: Office 365, Intune, and Entra ID
Microsoft Server OS
Private Cloud
Public Cloud (Azure)
Networking (Firewalls, Switching, Access Points)
Disaster Recovery
Backup technology
Cyber Security Tools (Web/Mail Filtering, Endpoint Protection)

Nice To Haves

Project management certification (PMP, CAPM, Prince etc.)
Experience using ServiceNow (or other project management software)
Experience in ITIL methodology and change management processes
Willingness to improve team process and contribute to team and company initiatives

Responsibilities

Drive continuous improvement of Project Delivery through data analysis, strategic initiative business cases, and cross-functional leadership
Monitor and influence KPI performance of Key Results to achieve Thrive Objectives
Develop personnel by providing communication strategies, professional development plans, and one on one coaching
Data Analysis – accountable for Team Data Hygiene, Result Reporting, and Goal Setting
Serve as an internal and external escalation point to ensure projects are delivered in a manner that exceeds client expectations
Investigate cross-functional needs by working with sales, account managers, and consultants to understand Thrive-wide priorities and required growth
Facilitate standardization of project delivery design to communicate effectively, mitigate risk, and meet customer timeframes
Keep project resources on task, monitor project plan data, drive projects to completion, and maintain accurate Monthly Recurring Revenue forecasts and activations
Develop Project Delivery Leads by communicating Thrive standards, training on new and existing processes, and leading by example
Quickly respond to Thrive parties and client inquiries by being highly available