Director, Programs

North Texas Food Bank•Plano, TX

About The Position

PRIMARY PURPOSE: The Director of Programs provides strategic and operational leadership for the North Texas Food Bank’s (NTFB) neighbor-facing programs, ensuring high-quality, compliant, and impactful service delivery across the feeding network. This role oversees program managers and teams, drives continuous improvement, and partners cross-functionally to expand equitable food access across NTFB’s 12-county service area. The Director balances day-to-day program excellence with longer-term strategy, growth, and optimization in alignment with the organization’s strategic plan.

Requirements

Bachelor’s degree in business, management, social services, public health, or a related field; Master’s degree preferred or equivalent combination of education and experience
Proven ability to lead and oversee a team, including allocating resources effectively to achieve program goals
Self-directed, motivated, and detail-oriented
Proactive and solution-focused, with the ability to anticipate challenges and implement tailored strategies
Excellent analytical and business modeling skills; strong writing skills; comfortable with public speaking; and an effective communicator with co-workers, managers, partners and neighbors
Demonstrated ability to establish, maintain and strengthen community relationships, with knowledge of record-keeping and stewardship systems that support successful programming
Advanced proficiency with MS Office applications; experience with a CRM system (e.g., Oasis, Salesforce, Blackbaud) is a plus
Seven years of progressive experience in program management, human services, community-based work, or related fields
Five years of people management experience, including coaching and performance management
Experience with program compliance, monitoring, and audit readiness (e.g., USDA, TDA, HHSC, Feeding America)

Nice To Haves

Knowledge of or experience in food banking, food pantry operations, or direct neighbor-facing services preferred

Responsibilities

Provide leadership and oversight for NTFB’s neighbor-facing programs, ensuring alignment with organizational strategy and community needs
Lead, mentor, and develop program managers and staff while fostering a high-performing, inclusive, and accountable culture
Ensure effective day-to-day program operations, including quality management, documentation, and compliance
Maintain audit readiness and adherence to all applicable legal, regulatory, and contractual requirements
Collaborate with Community Partner Relations and cross-functional teams to support partner success and network optimization
Oversee program performance measurement, data collection, and reporting, including key performance indicators
Strategic thinking in researching and developing pilot programs and/or new and innovative ways of meeting the needs of our neighbors
Leverage data insights to inform decision-making, prioritize investments, and address underserved areas
Represent NTFB in the community as an ambassador of its mission, values, and programs
Support budgeting, work planning, and resource allocation related to programs
Perform other tasks and duties as assigned