Director, Programs & Partner Operations - Xerox Financial Services

Xerox•Norwalk, CT

35d•Hybrid

About The Position

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today's global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com. Summary: The Senior Manager, Programs & Partner Operations (XFS) is responsible for managing partner relationships, forward flow programs, cash coordination, and operational processes across the XFS buyer/partner leasing portfolio. This role supports Finance, Risk, Treasury, Accounting, and IT to ensure seamless execution of partner programs, timely settlements, accurate reporting, and continuous improvement of data quality and controls. The focus is on partnering and problem-solving rather than transactional reporting, ensuring issues are anticipated and resolved proactively.

Requirements

Bachelor's degree in Finance, Accounting, Business, or related field (Master's preferred).
8-10 years of experience in financial operations, leasing, securitization, forward flow, back-book management, or private equity fund administration.
Experience in multinational financial services or leasing environments preferred.
Strong working knowledge of Excel, MS Access, and enterprise finance systems (SAP, Hyperion, or equivalent).
Demonstrated ability to lead cross-functional coordination across Finance, Risk, Treasury, and IT.
Strong analytical and organizational skills with attention to detail.
Ability to manage multiple priorities and partners simultaneously.
Proven experience in operational controls, reconciliations, and cash flow management.
Excellent communication and negotiation skills.
Proactive approach to problem solving and process improvement.

Nice To Haves

Master's degree in Finance, Accounting, Business, or related field.
Experience in multinational financial services or leasing environments

Responsibilities

Manage relationships with buyer/partner organizations (DLL, LCM, and other partners), including forward flow and back-book portfolios.
Represent XFS in regular partner calls and ensure operational, financial, and reporting issues are resolved on time.
Coordinate with partners and internal teams on deal sizing, tagging, and fund flows for forward flow and sale transactions.
Oversee the preparation and review of reports to ensure accuracy and consistency, driving automation to reduce manual effort.
Work closely with Treasury, Accounting, Finance, and Risk teams to ensure correct fund receipt, allocation, and payment.
Support securitization or forward flow transactions and ensure compliance with internal controls and risk frameworks.
Monitor SLAs for partner payments, reporting, and reconciliations; drive resolution of recurring process issues.
Lead and mentor a small analyst team responsible for day-to-day partner and operational activities.
Collaborate with IT to enhance automation and improve data quality in reporting and deal management systems.
Contribute to internal FP&A planning and forecasting related to partner activity, deal flow, and operational costs.