Director, Program Manager

USAA•Chesapeake, VA

5d•Hybrid

About The Position

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We're looking for a Director, Program Management to join the P&C Chief of Staff team. This leader will guide a cross-functional team in delivering programs vital to our P&C strategic goals, including culture enablement, employee engagement, and other business-critical activities. This role demands exceptional program management expertise, the ability to drive strategic vision through strong execution, and skilled leadership in fostering collaboration and stakeholder alignment. The ideal candidate will demonstrate big-picture thinking, agility, and adaptability - allowing the leader to the navigate dynamic business landscape, pivot strategies as needed, and drive continuous improvement. Collaborative leadership is essential, fostering an environment where diverse teams can contribute to problem-solving and achieve meaningful outcomes. A proven track record of successfully leading complex, cross-functional initiatives from conception to completion is also highly desired. This Director, Program Manager may also lead and manage resources for efficient and effective program or work effort(s) management. Be responsible for departmental program oversight to include mentoring and directing program and / or teams of project managers, assigning individual program / project manager responsibilities, and identifying and resolving appropriate business plan and integration issues. Ensures execution of efforts are aligned and integrated with corporate and line of business strategies, plans, programs, and initiatives. Adhere to EPMO processes, procedures, controls, standards, tools, and templates (as required). Support cross-functional teams in the development and execution of change plans in accordance with USAA’s change methodology or industry best practices. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in San Antonio, TX. Relocation assistance is not available for this position.

Requirements

Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
8 years project and / or program management experience, including experience defining a new program and/or managing large scale projects.
3 years of direct team lead or management experience.
Demonstrated experience using Waterfall or Agile methodologies to execute program strategies and deliver complex work efforts.
Advanced understanding and demonstrated application of risk management policies and procedures.
Comprehensive knowledge of program management methodology and techniques and program performance evaluation.
Proficient experience in USAA’s change management methodology or similar industry change management methodology.
Extensive experience developing, maintaining, and reporting on large cost work effort(s) / program budgets.

Nice To Haves

6+ years of progressive experience in program/project management, with a significant portion in the P&C insurance industry.
5+ years of experience leading cross-functional teams and/or managing complex, strategic initiatives.
Proven track record of delivering programs that achieved measurable business outcomes
Demonstrated experience in strategic planning and execution, aligning program goals with association-level objectives.
Exceptional stakeholder management and communication skills, particularly with executive leadership.
US military experience through military service or a military spouse/domestic partner

Responsibilities

Be accountable for the development and integration of multiple business programs, associated work efforts, and discrete work efforts to achieve strategic business goals and operational objectives.
Manage the overall program and / or discrete work efforts road map which includes multi-million-dollar complex, strategic programs within a portfolio(s).
Facilitate sequencing, prioritization, and scheduling for programs; manage program scope, schedule, and budget.
Participate in work effort closure activities to determine benefit / business impact realization to include retrospective management.
Provide consultation to program executives and senior / functional area management across USAA to plan and execute departmental programs and makes recommendations for process improvements to ensure they are effective.
Keep abreast of industry trends and best practices and on developing business strategies, identifying benefits, and defining alternatives across departmental programs and across USAA programs and / or discrete work efforts.
Build and manage a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.
Adhere to governance rigor required for work efforts.
Drive the adoption and sustainment of changes within the organization in compliance with USAA’s Change Management methodology.
Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.