Director Program Management
About The Position
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. The Director of Program Management for Global Infrastructure (GI) Driven Strategies will directly support the Vice President of Cross Platform Delivery (CPD). The director is responsible for a broad range of activities to help ensure the broader organization can deliver effectively. The incumbent will work closely and collaborate with all members of the CPD organization, as well as other key stakeholders across the Enterprise. They will possess outstanding thought leadership, strategic thinking, communication, and organizational skills, and will have a proven record of excellence operating independently and within a high performing team environment. This individual will also serve as a thought partner in determining direction for the organization and business partners, in collaboration with its leadership team.
Requirements
- The role is a multi-faceted one and requires analytical, strategy, and consultative skills.
- Extensive experience in project management and change management including ability to multi-task and handle shifting priorities with time-sensitive deadlines in a complex, fast-paced environment.
- Exceptional qualitative and quantitative problem-solving skills (issue identification, problem structuring, analysis, development of recommendations).
- Exemplary positive attitude & interpersonal skills with a consistent record in successfully building, maintaining, and leveraging relationships with senior management at all levels within the organization.
- A strong strategic thinker who possesses the confidence and composure required to effectively communicate across a diverse set of constituents.
- Be a highly motivated self-starter who can drive results and get things done in a self-directed manner, with excellent organizational skills and careful attention to detail.
- Have exemplary written and verbal communication skills, including strong Microsoft office suite skills.
- Strong executive presence and proven ability to exercise the utmost discretion when handling confidential matters.
Responsibilities
- Collaborate closely with domain experts to drive forward key GI initiatives that cut across multiple domains.
- Institute strict program and change management practices, translating complex and/or technical components into actionable plans tailored to varying audiences.
- Provide strategic support on a range of ambiguous issues and projects.
- Stand up a GI Business Unit Review implemented on a regular cadence.
- Create impactful, comprehensive communications or presentations for senior management.
- Deliver GI marketing and branding campaigns.
- Proactively plan for, integrate, govern, and upskill the GI workforce.
- Create a robust process to effectively generate a strong talent pipeline.
- Foster strong working relationships across the group as well as business partner groups to maximize information sharing, problem solving and idea generation for key business issues.
- Maintain a pulse on emerging strategies across the GI organization.
Benefits
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
