Director, Program Management

Macy's • New York, NY

7h

About The Position

Macy’s Inc. is looking for a dynamic program leader to drive the Program
Management Office for Macys Digital. This is a pivotal role that will oversee
all programs that drive the customer experiences across Macys.com,
Bloomingdales.com, and their associated mobile apps.

The position is a central leader for the division, playing a key role in
developing the multi-year product management roadmap for Macy's Digital. Strong
candidates should possess a proven track record of delivery, working and
influencing in a cross-functional context, and strong communication and
collaboration skills. This position reports to the VP of Digital Product
Management.

Requirements

• BA/BS required; at least 7 years program management and/or consulting experience.
• Retail/E-commerce experience: experience in an online retail environment (direct to consumer) preferably apparel, home, or other customer focused technology products.
• Experience with the Agile and Lean development processes.
• Management experience and the ability to coach and develop talent.
• Strong verbal and written communicator with all levels of business leaders; ability to influence key business leaders in the organization.
• Exceptional negotiation skills across a myriad of audiences; can successfully advocate both business-facing and IT technology solutions among peers and to executive leadership.
• Communicates program status and risks to internal and external customers (where appropriate).
• Must be able to work independently with minimal supervision.
• Has a proven successful track record; recognized as an expert across the division, who has excellent judgment and whose projects and team have contributed significantly to the success of the division.
• Can go broad and deep in supporting a broad portfolio of programs.
• Ability to turn ambiguous subject matter into problems and actionable solutions.
• Has proven track record of defining and implementing process improvements.
• Not afraid to get hands dirty, problem solving and creative thinking a must.
• Able to manage multiple projects simultaneously, at various stages of their development.
• Thrives in an ambiguous environment and is able to help define their own role.
• Ability to effectively share technical information, communicate technical issues and solutions to all levels of business.
• Able to juggle multiple projects - can identify primary and secondary objectives, prioritize time and communicate timeline to team members.
• Ability and desire to take product/project ownership.
• Ability to think creatively, strategically and technically.
• Ability to work a flexible schedule based on department and Company needs.

Responsibilities

• Manages and coaches a team of Program Managers that support the product development across Macys.com and Bloomingdales.com.
• Responsible for coordination of Product, Engineering, Design, Analytics, and Business stakeholders for Macy's Digital programs.
• Owns upward communication of program status to Macy's executive team.
• Implements the Digital Operating Model process to ensure optimal execution of the program plan.
• Drives the annual planning process for Digital including owning the compilation of the Macy's Digital roadmap and budget.
• Develops process improvements to facilitate Quarterly Business Reviews and other program readouts.
• Regular, dependable attendance and punctuality.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees