Director - Program Management, Technology Business Enablement

American Express•York, NY

1d•Hybrid

About The Position

The Technology Business Enablement (TBE) sits under Enterprise Platforms & Technology Business Management. The Technology Business Enablement (TBE) organization powers American Express by driving Predictability, Transparency, and Efficiency to transform how the enterprise plans, invests and operates to drive trust, competitive differentiation and speed Enterprise Ways of Working – Enablement & Talent The Enterprise Ways of Working Enablement & Talent team shapes how colleagues across the enterprise grow, collaborate, and deliver. We design and enable modern ways of working, learning experiences, and talent practices that help teams adapt, perform, and thrive in a rapidly changing environment. The Director, Continuous Learning & Career Development leads learning & development capabilities for Enterprise Technology Services (ETS) - owning the strategy, execution, and evolution of learning programs that build future-ready skills and meaningful career pathways for technologists. Reporting to the Vice President, Talent & Enablement, this leader manages a team of talent professionals and partners closely with Technology, Colleague Experience Group (CEG), and enterprise stakeholders to deliver scalable, data-driven learning experiences that align to business priorities and colleague needs.

Requirements

7+ years of experience in talent, learning & development, or other people-centered strategy, with demonstrated enterprise-scale impact.
Proven experience leading teams and complex, cross-functional initiatives.
Strong stakeholder management skills with the ability to influence at senior levels.
Data-driven mindset with experience defining metrics, measuring impact, and adjusting strategy.
Demonstrated ability to design scalable learning experiences aligned to evolving skill needs.
Exceptional communication, storytelling, and executive presentation skills.
Comfortable operating in a fast-paced, evolving environment with competing priorities.
Strong leadership presence with a track record of building trust, clarity, and accountability.

Nice To Haves

Experience working with learning platforms, vendors, and HR systems preferred

Responsibilities

Strategy & Program Leadership Own and evolve the ETS learning and career development strategy, ensuring strong alignment to enterprise talent priorities and future skill needs.
Govern and continuously improve core talent platforms and frameworks, including the Tech Career Framework, ETS Skills Hub, and in-band promotion processes.
Translate strategy into clear roadmaps, investment priorities, and measurable outcomes.
Learning Experience Design & Delivery Design and lead enterprise-impact learning initiatives, including: Skills-based learning paths (technical, specialized, digital product & design, leadership, etc.) Speaker series focused on applied, real-world case studies Cohort-based learning pilots that drive accountability, mentorship, and skill application Career enhancement programs (e.g., CAREER fwd}, 5+, learning campaigns) Partner with enterprise Learning & Development teams to share and scale ETS learning where appropriate.
Learning Ecosystem & Tool Management Oversee learning tool strategy and vendor management (e.g., Pluralsight, O’Reilly), including compliance, GenAI approvals, and platform integration.
Drive integration of learning platforms into Oracle HCM, improving accessibility, enrollment, and reporting.
Measurement, Insights & Continuous Improvement Establish and maintain a learning metrics dashboard to track engagement, adoption, sentiment, and business impact.
Use data and colleague insights to continuously refine programs and prioritize investment.
Clearly communicate outcomes and value to senior stakeholders.
Leadership & Partnership Lead, coach, and develop a high-performing team of learning and talent professionals.
Build trusted partnerships across ETS, CEG, and colleague networks.
Act as a thought partner and consultant to leaders on learning, skills, and career development.

Benefits

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities