Director, Program Management, Technical Services, NAM

Palo Alto Networks

1d • Remote

About The Position

As the Director of Professional Services Program Management, you will lead a regional team responsible for overseeing complex customer deployments of Palo Alto Networks solutions. This role is accountable for ensuring successful program delivery across a portfolio of customer engagements while enabling customers to realize the full value of their investment. You will provide strategic leadership for program execution across the theater, driving operational excellence, delivery consistency, and strong customer outcomes. In partnership with the Global PMO and cross-functional teams, you will help establish scalable delivery standards, improve program governance, and advance best practices across Professional Services. With a strong focus on both customer success and business performance, you will oversee a portfolio of enterprise programs while guiding teams responsible for delivering complex security deployments in some of the world’s most demanding environments.

Requirements

• 12+ years of experience in Professional Services, program management, consulting delivery, or related leadership roles, preferably within a high-growth technology environment
• 5+ years of experience leading and developing high-performing teams, with the ability to influence leaders and stakeholders across a highly matrixed organization
• Proven ability to translate strategic initiatives into operational execution, driving measurable outcomes across complex programs and customer deployments
• Experience overseeing large-scale delivery portfolios consisting of multiple concurrent projects, teams, and cross-functional stakeholders
• Strong background managing operational performance metrics including utilization, revenue delivery, backlog management, and customer satisfaction
• Experience engaging with senior customer stakeholders and leading complex, customer-facing delivery initiatives at scale
• Demonstrated ability to forecast and manage services business performance including revenue, margins, bill rates, and utilization across a regional team
• Strong experience navigating customer escalations and driving resolution across technical, operational, and executive stakeholders
• Ability to operate effectively in a highly collaborative, matrixed environment aligned to our values of Collaboration, Disruption, Execution, Inclusion, and Integrity
• Ability to travel as needed to support strategic customer engagements and key deployment milestones

Nice To Haves

• PMP certification or equivalent project management credential preferred
• Bachelor’s degree in a STEM field, equivalent experience, or military experience required; Master’s degree preferred
• Familiarity with firewall and SASE technologies preferred

Responsibilities

• Lead, mentor, and empower a theater team of Managers and Program Managers, fostering a collaborative, high-performance culture.
• Own the overall portfolio of projects for the region, ensuring alignment with business objectives and strategic goals.
• Oversee the governance of project management methodology, driving process improvements to optimize project execution and quality.
• Collaborate with internal teams such as Sales, Customer Success, and Operations to ensure overall deployment success.
• Lead theater-level strategic resource planning and forecasting to ensure optimal staffing levels that meet customer demand.
• Serve as a senior escalation point for high-risk engagements, proactively identifying and mitigating risks to resolve issues effectively.
• Manage operational performance metrics to accelerate revenue, improve deployment time, and achieve high customer satisfaction (CSAT) scores.
• Champion operational excellence and disciplined execution practices to drive a culture of accountability and continuous improvement.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager