Director, Program Management - Strategic PMO

New Relic • San Francisco, CA

1d

About The Position

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us! Your opportunity The Director of the Strategic PMO leads the enterprise-wide execution of our most critical initiatives while ensuring organizational alignment through a robust internal narrative. This role sits at the intersection of "strategy execution" and "corporate storytelling," reporting directly to the Chief of Staff. You will be responsible for building a high-performing Strategic PMO framework and managing the internal communication channels that keep our global workforce informed, engaged, and inspired.

Requirements

• Proven Leadership: 7+ years of experience leading PMO, Strategy Operations, or Business Transformation.
• At least 3 years of experience within a Strategic PMO, specifically navigating AI adoption and integration.
• Education: A Bachelor’s degree in Business, Communications, or a related field (MBA preferred).
• Technical Proficiency: Mastery in Jira, Confluence, Integrations of AI Tools, data warehouse consolidation, enterprise tool alignment (Gemini, Chat GPT, Claude, CoPilot) and communication platform Slack and Google Suite.

Nice To Haves

• Certifications: PMP, PgMP, or Change Management certification.
• Strategic Storytelling: You don’t just manage projects; you shape the company's direction through compelling internal narratives and the ability to lead high-performing teams through any challenge.

Responsibilities

• Standardize project management methodologies (Agile/Waterfall/Hybrid) across all organizations.
• Manage the enterprise project/program portfolio, ensuring resources are allocated to the highest-priority "North Star" goals.
• Partner with the CoS to execute a 360-degree internal comms roadmap utilizing enterprise tools to support efforts.
• Oversee the CXO intranet utilizations, Slack ecosystem, and newsletter strategy to ensure a consistent executive voice and cultural alignment.
• Act as a strategic partner to the C-suite for strategic pillars (Growth, AI, Operational Efficiency, and Business Maturity), quarterly board reporting, and Internal/crisis communications support.
• Develop dashboards to track both project ROI and employee engagement metrics, providing data-driven insights to leadership.

Benefits

• New Relic provides a variety of benefits for this role, including healthcare, dental, vision, parental leave and planning, and mental health benefits, a 401(k) plan and match, flex time-off, 11 paid holidays, volunteer time-off, and other competitive benefits designed to improve the lives of our employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Director