Director Program Management role focused on client implementation and fraud software deployment

Matrix Global

71d

About The Position

We are seeking a strategic and execution-focused Director of Program Management to lead the end-to-end implementation of our fraud detection and prevention software solutions for enterprise clients. This role is responsible for ensuring successful client onboarding, seamless deployment, and long-term adoption of our technology, while driving operational excellence and client satisfaction.

Requirements

• 10+ years of experience in program or project management, with at least 5 years in a leadership role.
• Proven track record of managing complex software implementations, preferably in fraud, risk, or financial technology.
• Strong understanding of fraud detection technologies, data integration, and enterprise IT environments.
• Exceptional communication, stakeholder management, and problem-solving skills.
• PMP, PgMP, or similar certification preferred.
• Experience working in Agile or hybrid delivery environments.

Nice To Haves

• Client-first mindset with a passion for delivering measurable outcomes.
• Ability to thrive in a fast-paced, high-growth environment.
• Strategic thinker with a hands-on approach to execution.

Responsibilities

• Lead cross-functional implementation programs for enterprise clients, ensuring timely and successful delivery of fraud software solutions.
• Own the client journey from post-sale through go-live, acting as the primary escalation point and strategic advisor.
• Develop and manage program plans, timelines, resource allocation, and risk mitigation strategies.
• Collaborate with internal teams (Product, Engineering, Sales, Customer Success, and Support) to align on client goals and technical requirements.
• Drive continuous improvement in implementation methodologies, tools, and best practices to enhance scalability and client outcomes.
• Mentor and lead a team of program and project managers, fostering a culture of accountability, innovation, and client-centricity.
• Monitor KPIs and success metrics to ensure high-quality delivery and client satisfaction.
• Ensure compliance with industry standards and data security protocols throughout the implementation lifecycle.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 101-250 employees