Director, Program Innovation & Practice (Hybrid)

Volunteers of America - Greater New York, Inc.•New York, NY

1d•Hybrid

About The Position

The Director of Learning Innovation & Practice designs and delivers learning initiatives that strengthen frontline staff performance, improve service quality, and support workforce stability across the organization. This role works closely with Program Services leadership and program teams to develop training for staff and client-facing curricula that help ensure consistent, effective service delivery. By equipping staff with the skills and tools needed to support clients, this role directly contributes to improved client engagement, housing stability, and long-term outcomes.

Requirements

Bachelor’s degree in education, organizational development, social work, human services, or a related field.
3–5 years of experience in training, learning and development, or workforce development.
Experience working in homeless services, social services, behavioral health, or a related nonprofit setting.
Demonstrated ability to design and facilitate engaging, adult-centered learning experiences.
Strong understanding of trauma-informed, equity-centered, and strengths-based practice

Responsibilities

Identify training needs and skill gaps at program sites that affect staff performance, retention, and quality of client services.
Design and deliver practical onboarding and ongoing training that helps frontline staff perform their roles effectively and consistently.
In partnership with the Human Resources Learning & Development team, develop job-embedded learning programs that strengthen staff skills, reduce burnout, and support workforce stability
Develop client training curricula and tools for program staff to use directly with clients, ensuring content is accessible, trauma-informed, and aligned with program goals.
Partner with Program Services leadership to ensure client-facing curricula are implemented consistently and effectively across program sites.
Train and support staff to confidently deliver client-facing curricula, strengthening client engagement and supporting housing stability and successful exits from homelessness.
Align learning initiatives with service standards to improve client experience and outcomes.
Facilitate engaging, trauma-informed, and equity-centered trainings that reflect the realities of frontline homeless services work.
Maintain a regular presence at program sites to understand evolving needs and support effective implementation of training.
Evaluate training effectiveness and refine programs to improve staff performance, service consistency, and retention.
Partner with program teams to elevate client voice and lived experience in training and curriculum development, strengthening engagement and improving program design and delivery.
Perform other related duties as requested.