Director Professional Services

Diebold Corp•North Canton, OH

49d

About The Position

Expect more. Connect more. Be more at Diebold Nixdorf.â¯ Our teams automate, digitize, and transform the way more than 75 million peopleâ¯around the globeâ¯bank and shop in thisâ¯hyper-connected, consumer-centric world. Join us inâ¯connecting people to commerce in this vital, rewardingâ¯role. Provides leadership and direction to Professional Services client, product, implementation and consulting support functions. Manages business, service and technical support in a manner that ensures a best-in-class client experience. Leads efforts to optimize product and service performance and help clients achieve new levels of business success. Ensures that client, product and service issues are diagnosed and addressed rapidly and effectively. Leads efforts to uncover the root cause, develop systemic solutions and build sustainable models for client and product support. Works collaboratively with DN engineering, product, delivery and other leaders to ensure an aligned and integrated approach to Professional Services delivery.

Responsibilities

Provides leadership and direction to Professional Services client, product, implementation and consulting support functions.
Manages business, service and technical support in a manner that ensures a best-in-class client experience.
Leads efforts to optimize product and service performance and help clients achieve new levels of business success.
Ensures that client, product and service issues are diagnosed and addressed rapidly and effectively.
Leads efforts to uncover the root cause, develop systemic solutions and build sustainable models for client and product support.
Works collaboratively with DN engineering, product, delivery and other leaders to ensure an aligned and integrated approach to Professional Services delivery.

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