Director, Professional Services, U.S. Public Sector (NGFW/SASE) | Active Top Secret Clearance

Palo Alto Networks•Washington, DC

14h•$230,000 - $268,000•Remote

About The Position

As the Director of Consulting Services for the US Public Sector, you will lead the NGFW/SASE professional services business, providing strategic and operational oversight for key U.S. Federal, State, and Local accounts. You will be instrumental in scaling technical services delivery, building strong customer relationships, and ensuring successful outcomes in collaboration with Sales and Support teams. This leadership role requires an active U.S. Government DoD Top Secret security clearance.

Requirements

10+ years of experience in technical services, professional services, customer success, support or related functions within a high-growth SaaS/cloud enterprise environment.
5+ years of experience in a leadership role managing regional teams, including direct and matrixed reporting lines.
Demonstrated experience running a profitable Professional Services business and managing performance against KPIs (utilization, margin, CSAT).
Strong foundational understanding of Internet security concepts, NGFW, and SASE (Secure Access Service Edge) architecture.
Demonstrated experience running a profitable Professional Services or Customer Success business , including achieving revenue/margin targets, managing backlog, health and optimizing project closure rates.
Experience with Professional Services Automation (PSA), Sales Management (e.g., Salesforce), and Business Intelligence (BI) tools.
Demonstrated ability to manage critical customer escalations effectively and ensure prompt resolution for high-profile clients.
Excellent written and verbal communication skills with the ability to clearly articulate complex technical knowledge to non-technical individuals and leadership.
Undergraduate degree in a related field (CS, IS, EE, CE, IT, etc.) or commensurate experience.
Ability to travel up to 25%+ domestically to customer sites and internal business meetings
US Government DoD Active Top Secret Clearance or higher.

Nice To Haves

Relevant industry certifications such as CISSP and/or PMP.
Professional background in cybersecurity or enterprise IT.

Responsibilities

Set the strategic vision and direction for all post-sales technical service delivery in the US Public Sector, ensuring consistent and high-quality execution for Palo Alto Networks’ NetSec Products.
Act as the single point of accountability for technical services, interfacing with GCS, Sales, Product, Engineering, and Partner teams to ensure alignment and delivery of business outcomes.
Serve as the Executive Sponsor for strategic US Public Sector accounts, engaging with executive-level customer stakeholders (e.g., CIOs, CISOs) to provide value reviews and resolve high-stakes escalated issues.
Build and develop a high-performing team of technical professionals through hiring the best talent in the industry, mentoring/coaching, and performance management in line with the defined capability requirements for the team.
Drive key business objectives including consultant utilization, resource mix optimization, service margin targets, and customer satisfaction (CSAT).
Maintain consistently high utilization of PS consultants through optimal planning and backlog management.
Design and maintain the best resource mix across FTEs and contractors, maximizing quality and agility.
Reduce Time to Value (TTV) by accelerating deployment and adoption timelines.
Contribute to Service Sales Growth by enabling scalable, value-driven technical offerings.
Achieve global target service margin ratios through delivery efficiency and cost control.
Build and sustain strong, strategic relationships with subcontractors and delivery partners.
Drive continuous improvement across service delivery through automation, AI, and optimized operating rhythms.
Standardize and continuously optimize the NetSec operating rhythm and delivery practices to improve service health.
Represent US Public Sector region at a global level, sharing customer insights, local challenges, and opportunities for regional impact.
Build and sustain strong, strategic relationships with subcontractors and delivery partners to ensure quality and agility.