Director Production Support, Finance and Supply Chain Systems

Skechers USA • Manhattan Beach, CA

83d • $160,000 - $220,000

About The Position

As Skechers continues the path to $10B by 2026, the systems, processes, and people that drive our global Finance and Supply Chain are critical. The Director of Production Support will play a crucial role in leading and optimizing Finance and Supply Chain processes and systems within the organization. We are seeking an experienced and highly skilled leader to ensure the stability, reliability, and optimal performance of our finance and supply chain systems. The ideal candidate will have a strong background in finance, supply chain, technology, and leadership, with the ability to bridge the gap between technical and business needs by supporting and optimizing Oracle Cloud applications. This role will be responsible for overseeing and managing the relationship with Oracle and other vendors, implementation partner firms, managed services offshore teams, as well as collaborating with internal Finance, Supply Chain, and IT groups. As we continue to modernize our technology landscape, this position will be instrumental as we continue our Finance and Supply Chain transformation journey.

Requirements

• Bachelor's degree in Finance, Business, Computer Science, Information Systems, or related field; MBA or relevant advanced degree preferred
• 10+ years of experience in finance and supply chain systems management, with at least 5 years in a leadership role
• Extensive knowledge of how to support ERP, EPM and Supply Chain systems, preferably Oracle Fusion Cloud
• Experience with service ticketing systems such as ServiceNow
• Strong understanding of O2C, R2R, P2P, P2M, EPM processes in a global company with wholesale, retail, and ecommerce channels sales channels
• Strong understanding of Planning, Order Management, Inventory Management, Allocations, EDI, Master Data Management
• Experience supporting other finance applications, like BlackLine, Lucernex, Alteryx, are a plus
• Proven track record of leading and developing high-performing teams, with strong interpersonal and communication skills
• Excellent problem-solving and analytical skills
• Exceptional communication skills, both written and verbal
• Ability to work effectively under pressure and manage multiple priorities

Nice To Haves

• Demonstrated track record leading a successful service delivery function
• In-depth knowledge and deep experience supporting Oracle Cloud Fusion ERP (Financials and Supply Chain modules) and Oracle EPM
• Strong understanding of OIC to assist with integrations troubleshooting efforts
• Exceptional leadership and people management skills
• Excellent relationship building skills; able to build trust with stakeholders
• Ability to conceptualize, formulate, and succinctly convey complex solutions to a wide audience
• Excellent verbal and written communication skills; experience in communicating with executive level management in a clear, concise, easy to understand manner
• Ability to influence outcomes and provide day-to-day tactical support
• Extensive experience using ServiceNow for service delivery management, including INC, REQ, RITM, SCTASK, CHG, etc. configuration, reporting and dashboarding
• Experience in vendor management, including contract negotiation, performance monitoring, and relationship building
• Takes personal responsibility to improve processes and systems
• Strong strategic thinking and problem-solving abilities
• Excellent documentation skills using Microsoft Office, Confluence, LucidChart, Smartsheets, etc.
• Demonstrated innovation and creativity; considers different approaches to issue resolution
• Works well in a highly dynamic paced environment and handle multiple demands with a sense of urgency, drive, and energy
• Must have high degree of accuracy, results-oriented, highly accountable
• Adaptable, flexible in a changing environment; comfortable with ambiguity

Responsibilities

• Oversee the day-to-day operations of the finance and supply chain systems production support team, ensuring high availability and performance of all applications and modules
• Manage incident response and problem resolution processes, minimizing downtime and impact on business operations
• Lead the problem identification and error resolution process, including tracking, troubleshooting, root cause analysis, and reporting defects
• Establish and maintain service level agreements (SLAs) with internal stakeholders and external vendors
• Develop and implement strategies to improve system reliability, scalability, and efficiency
• Lead change management initiatives related to finance and supply chain systems, ensuring smooth implementations of additional functionality
• Implement and maintain leading practices for service delivery processes to enhance efficiency and quality, and ensure data integrity in compliance with financial regulations
• Ensure MSPs are delivering to the terms on their contract, are providing value-added services beyond contractual terms, are providing weekly/monthly status reports and KPIs, and delivering quarterly QBRs to senior management
• Provide hands-on, ongoing end-user support to ensure that systems are operating efficiently
• Prepare and present regular reports to senior management on system performance, project status, and key metrics
• Monitor and analyze service delivery metrics, identifying trends and areas for improvement
• Lead periodic system audits and assessments to identify areas for improvement and ensure compliance with internal and external standards
• Collaborate with cross-functional teams to resolve complex service issues and drive continuous improvement initiatives
• Create, maintain and document standard operating procedures that will scale with the applications
• Stay current with emerging technologies and industry trends, recommending innovative solutions to enhance systems capabilities
• Other duties as assigned

Benefits

• Target Salary for this role is $160,000 - $220,000

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Leather and Allied Product Manufacturing
• Education Level: Bachelor's degree