Director, Production Control

Macy's • China Grove, NC

4d

About The Position

Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.
Job Overview
The Director, Production Control maximizes overall facility efficiency by providing labor planning, wave coordination, UPC slotting, and ongoing feedback to operations. This role utilizes hourly, shift, and daily planning forecasts against actual results to align labor movement, work pace, and capacity, in addition to performing other assigned duties.

Requirements

• Labor Planning and Forecasting: Ability to manage daily labor forecasts, allocate labor hours based on work content, and adjust rates according to trends and operational forecasts
• Performance Monitoring and Reporting: Continuously monitor and provide frequent updates on actual performance rates versus plan rates to senior leadership, recapping execution versus plan daily
• Communication Skills: Practice open and continuous communication, valuing keeping others informed and effectively presenting information in a clear, concise manner
• Leadership and Interpersonal Skills: Exhibit excellent leadership, facilitation, and interpersonal skills, with the ability to work across functional lines and at various organizational levels
• Creative and Strategic Thinking: Ability to think creatively, strategically, and technically to solve problems and improve processes
• Technical Proficiency: Proficiency in MS Office is required
• Candidates with a bachelor’s degree or equivalent work experience in a related field are encouraged to apply. 5-7 years of prior experience.
• This position requires heavy lifting, constant moving, standing, and reaching with arms and hands. Involves standing for at least two consecutive hours, lifting at least 30 lbs. stooping, kneeling, crouching, and climbing ladders. May involve reaching above eye level. Requires close vision, color vision, depth perception, and focus adjustment.
• Able to work a flexible schedule based on department and company needs.

Responsibilities

• Manage daily labor forecasts for all functional areas, allocate labor hours based on work content, and adjust rates according to trends and the Rolling Operational Forecast.
• Drive labor and wave modifications throughout the shift based on changes in work mix, available labor, equipment constraints, or integration variances.
• Continuously monitor and provide frequent updates to the AVP, Facility Leader, Operations Directors, and Shift Directors regarding actual performance rates versus plan rates, recapping execution versus plan daily.
• Direct and communicate changes in wave strategy to operations based on workload.
• Lead production managers and wave analysts to maintain wave cadence and FIFO processing of customer orders, including: Restock, replenishment, and pick rules adherence Induction completion, jackpot percentage, and rate Beumer chute velocity, recirculation rate, and footprint management Wave strategy changes and size UPP Combinability
• Manage the initial slotting of new items entering the fulfillment center.
• Develop and appraise colleagues effectively.
• Inspire the team by demonstrating a mastery of building relationships that positively impact associate engagement.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.
• Demonstrate regular, dependable attendance and punctuality.

Benefits

• Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.
• Some additional benefits we offer include: Merchandise discounts Performance-based incentives Annual merit review Employee Assistance Program with mental health counseling and legal/financial advice Tuition reimbursement
• Access the full menu of benefits offerings here.

What This Job Offers

• Job Type: Full-time
• Career Level: Director