Director, Product UX/Design

Genworth Financial • New York, NY

85d

About The Position

Join us on a mission to simplify and dignify the aging experience. We are the children, siblings, neighbors, and friends of those navigating the fragmented and confusing system of long-term care. Our team is ferociously curious and relentless in our pursuit of a better system - and we are deeply committed to a sense of belonging for all, in all phases of life. We're creating a new experience for care seekers and their families, bringing together long-term care options, non-healthcare resources, education, and human support into one place. We work hard, we have fun, we care about each other, and we share the mission. If this sounds like a place where you could thrive, join us! CareScout is a wholly owned subsidiary of Genworth Financial, Inc, a Fortune 500 provider of products, services and solutions that help families address the financial challenges of aging.

Requirements

• 10+ years of experience in UX/UI design, product design, or interaction design, with a significant portion focused on digital products for B2B and B2C audience.
• 5+ years of experience in a design leadership role, including managing and mentoring direct reports.
• Experience in Lean UX and user centered design.
• A strong portfolio showcasing your leadership, design process, and impactful UX solutions for complex problems.
• Proven experience in developing and executing UX strategies that align with business objectives.
• Deep understanding of the end-to-end design process, including user research, information architecture, interaction design, visual design, and usability testing.
• Experience building or significantly contributing to Design Systems.
• Excellent communication, presentation, and interpersonal skills, with the ability to articulate design rationale and influence stakeholders.
• Proficiency with modern design and prototyping tools (e.g., Figma, Sketch, Adobe Creative Suite).
• Strong strategic thinking and problem-solving abilities.
• Bachelor's degree in HCI, Design, Psychology, Computer Science, or a related field, or equivalent practical experience.

Nice To Haves

• Experience working in B2C & B2B products.
• Experience scaling design teams in a fast-paced environment.
• Experience working within Agile/Scrum development methodologies.
• Basic understanding of front-end development principles (HTML, CSS, JavaScript) and capabilities. Front end development experience is a plus.
• Experience designing for Web & Native Mobile apps.

Responsibilities

• Lead, mentor, manage, and grow a high-performing team of UX/UI designers and user researchers.
• Foster a collaborative, innovative, and inclusive design culture.
• Set clear goals, manage workloads, provide regular feedback, and oversee the professional development of team members.
• Define hiring needs and participate actively in recruitment.
• Define and articulate a clear vision for the user experience across all CareScout services products and digital touchpoints.
• Develop and execute a comprehensive UX strategy that aligns with product roadmaps and overall business goals.
• Champion user-centered design thinking throughout the company, ensuring the user's voice is central to product development.
• Establish, implement, and refine design processes, workflows, and standards.
• Oversee the creation, maintenance, and evolution of our Design System to ensure consistency and efficiency.
• Ensure the delivery of high-quality design outputs.
• Conduct user journey mapping and lean UX workshops.
• Partner closely with Product Management leaders to understand user needs, define product requirements, and align on priorities.
• Collaborate effectively with Engineering teams to ensure design feasibility and faithful implementation.
• Work with Marketing and Sales to ensure brand consistency and a cohesive customer journey.
• Present design concepts, strategies, and research findings persuasively to stakeholders at all levels.
• Oversee the user research function, ensuring that qualitative and quantitative insights continuously inform design decisions.
• Stay abreast of UX trends, emerging technologies, competitor experiences, and industry best practices.
• As a hands-on designer create UX/Design concepts, wireframes, journeys, and navigation flows.
• Ensure design projects are properly scoped, resourced, and delivered on time.
• Oversee and ensure the quality of design deliverables, including user flows, wireframes, information architecture documentation, mockups, prototypes, research findings, etc.

Benefits

• Competitive Compensation & Total Rewards Incentives
• Comprehensive Healthcare Coverage
• Multiple 401(k) Savings Plan Options
• Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!)
• Generous Paid Time Off - Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave
• Disability, Life, and Long Term Care Insurance
• Tuition Reimbursement, Student Loan Repayment and Training & Certification Support
• Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management)
• Caregiver and Mental Health Support Services

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Insurance Carriers and Related Activities
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees