Director, Product Owner, Customer 360

MVP Health Care • Schenectady, NY

1d • Hybrid

About The Position

Join Us in Shaping the Future of Health Care At MVP Health Care, we’re on a mission to create a healthier future for everyone. That means embracing innovation, championing equity, and continuously improving how we serve our communities. Our team is powered by people who are curious, humble, and committed to making a difference—every interaction, every day. We’ve been putting people first for over 40 years, offering high-quality health plans across New York and Vermont and partnering with forward-thinking organizations to deliver more personalized, equitable, and accessible care. As a not-for-profit, we invest in what matters most: our customers, our communities, and our team. What’s in it for you: Growth opportunities to uplevel your career A people-centric culture embracing and celebrating diverse perspectives, backgrounds, and experiences within our team Competitive compensation and comprehensive benefits focused on well-being An opportunity to shape the future of health care by joining a team recognized as a Best Place to Work For in the NY Capital District, one of the Best Companies to Work For in New York, and an Inclusive Workplace. You’ll contribute to our humble pursuit of excellence by bringing curiosity to spark innovation, humility to collaborate as a team, and a deep commitment to being the difference for our customers. Your role will reflect our shared goal of enhancing health care delivery and building healthier, more vibrant communities.

Requirements

• A bachelor’s degree in information technology, computer science, or a relevant field; MBA or advanced degree preferred.
• The availability to work full-time, hybrid in Schenectady, NY
• 5+ years of software development, product, or project management experience in a technology development environment.
• Experience managing personnel.
• Strong leadership skills, with the ability to inspire and motivate a team.
• Exceptional communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Strong business acumen and understanding of market dynamics.
• Proven track record of successfully launching and managing products throughout their lifecycle.
• Curiosity to foster innovation and pave the way for growth
• Humility to play as a team
• Commitment to being the difference for our customers in every interaction

Responsibilities

• Lead the development and execution of product strategies for Customer 360, ensuring alignment with MVP’s overall goals and objectives.
• Manage multiple teams, including internal teams and external consultants, to deliver high-value work efficiently.
• Oversee leaders, product owners, and scrum masters, providing guidance, coaching, and support to ensure successful project execution.
• Collaborate with cross-functional teams, including product/platform managers, architects, and business stakeholders, to translate long-term product vision into actionable delivery plans.
• Manage and prioritize the product backlog, coordinating consistent releases and maintaining up-to-date execution plans.
• Foster high levels of collaboration and negotiate requirements with stakeholders.
• Lead and mentor scrum team members, including software and quality engineers, to advance their skills and ensure the quality and timeliness of their work.
• Drive product innovation and differentiation, staying ahead of industry trends and competitors.
• Drive AI adoption across the organization.
• Develop and maintain a deep understanding of the market, customers, and competitors to identify new opportunities and drive growth.
• Establish and track key performance indicators (KPIs) to measure the success of the product and make data-driven decisions.
• Contribute to our humble pursuit of excellence by performing various responsibilities that may arise, reflecting our collective goal of enhancing healthcare delivery and being the difference for the customer.

Benefits

• Growth opportunities to uplevel your career
• A people-centric culture embracing and celebrating diverse perspectives, backgrounds, and experiences within our team
• Competitive compensation and comprehensive benefits focused on well-being
• An opportunity to shape the future of health care by joining a team recognized as a Best Place to Work For in the NY Capital District, one of the Best Companies to Work For in New York, and an Inclusive Workplace.
• Pay Transparency

What This Job Offers

• Job Type: Full-time
• Career Level: Director