Director - Product Operations

JCrew • New York, NY

13d • Hybrid

About The Position

The Director of Product Operations serves as a key member of the Operations team. They are responsible for stewarding the PLC work for the J.Crew brand, identifying and implementing process optimization to support the product development lifecycle. This role oversees the Calendars for the J.Crew Brand and ensures that all milestones are clearly adhered to and maximized. This is a highly collaborative role that works closely with Merchandising, Design, Planning, Sourcing, Tech Design, Marketing, Logistics, Legal, IT, and our Hong Kong office. This role must be able to translate complex topics or problems into understandable formats to support the Sourcing, Merchandising, and Design Organizations and J.Crew Group in achieving department and organization goals.

Requirements

• Bachelor’s Degree or the equivalent required. MBA a plus.
• 10-15 years previous related work experience.
• Comprehensive background in apparel sourcing from pre-production to production especially Time and Action and Calendar management
• Deep understanding of product development cycles, sourcing and supply chain management
• Experience with 3D, PLM, EDI, and other Sourcing and Product Development systems.
• Excellent verbal and written communication skills, including the ability to present to senior executives and large groups
• Strong background in developing and maintaining vendor and supplier relationships
• Results orientation – tenacity, determination and drive to solve problems and create solutions despite challenges and obstacles
• Ability to maintain a global perspective.
• Ability to influence key members of the organization; a team player with the capability to work across different stakeholder groups and hierarchies
• Excellent PowerPoint and other presentation skills
• Must be detail-oriented
• Accountable for the delivery of outcomes, strives to meet and exceed expectations
• Capable of adapting easily to changing situations demonstrating flexibility in juggling priorities
• Mastery of analytics and KPI metrics

Nice To Haves

• Previous Consulting experience a plus
• Experience with PLM, Power Bi

Responsibilities

• Work with business partners to help drive strategy and process improvements needed to support the Long-Range Plan and evolve with the changing business; including, supporting implementation, selectively and temporarily, for mission critical initiatives
• Serve as internal management consulting resource to address special projects as needed.
• Support execution of internal cross-functional alignment meetings: Weekly Milestone Meetings, Quarterly Business Review Meetings, Quarterly Global Sourcing Town Halls.
• Travel internationally as needed to support key initiatives.
• Critical leader on the Product Operations team, but also a thought partner for the cross-functional teams and leaders.
• Excellent team leader and skilled at building and leading high performing teams.
• Partner with Cross-Functional leadership to align on Seasonal Calendar.
• Partner with logistics team to stay current on global shipping environment as it relates to impacts to the product development calendar, process, and business
• Continue to seek ways to optimize the process and drive agility internally and with our suppliers.
• Create, adjust, and update the seasonal calendars for J.Crew Brand, with support from direct report
• Partner with Sourcing, Merchandising, and Design Leadership to identify opportunities to create efficiencies and process documentation to support the teams in the product development.
• Drive the planning, execution, and communication of new or updated internal and supplier facing processes.
• Manage key initiatives, projects and priorities to achieve business goals and EBITDA impact
• Work closely with cross-functional teams and leadership to ensure that the short- and long-range departmental objectives are consistent with company vision and strategy.
• Track and manage product development action items to ensure progress is being made by the appropriate individuals or business functions.
• Implement changes and evolve the business functions in concert with the SVP of Product Operations Innovation
• Be a change agent in the organization.
• Stay up to date on what is new in the industry related to process optimization and technology
• Help drive technology adoption and support new initiatives.

Benefits

• Health & Well-being - Eligible associates and family members receive medical, dental, prescription and vision insurance, family planning (fertility, adoption & surrogacy support), fitness discounts, medical travel and more.
• Associate Discount - We love our products just as much as you do! That’s why we offer a great associate discount across all of our brands (J.Crew, J.Crew Factory, and Madewell).
• Summer Fridays - In addition to our hybrid work model, we also close our office at 1:00 PM every Friday during the Summer months.
• Community Impact - We support the communities where we live and work through our philanthropic efforts and the J.Crew Cares Program.
• Winter Break - In addition to our PTO package, J.Crew Group offers a winter break at the end of December to eligible full-time associates at the Home Office to provide time to refresh and recharge.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 5,001-10,000 employees