Staples-posted 4 months ago
Full-time • Senior
Framingham, MA
Merchant Wholesalers, Nondurable Goods

Staples is business to business. You're what binds us together. Our eCommerce team delivers customer-centric site experiences to position Staples as a digital selling platform of choice. Our team ensures that our mobile, desktop, and app platforms deliver the digital experience that our customers expect. We do this through customer insights, analytics, and testing to build a strong innovation pipeline for the future and to bring products and solutions to market seamlessly. We utilize online merchandising and campaigns executed by both humans and automated tools to convert new and returning website visitors into customers. We work end-to-end with our sales, merchandising, finance, logistics, marketing, and technology teams to provide a world-class, holistic digital experience, growing profitable results in a fun and rewarding work environment. We are inclusive, customer-obsessed, and are looking for well-rounded professionals with strong eCommerce business acumen to join our team. The Director of Product Management, Conversational Search is a pivotal role that drives the innovation and development of our digital product offerings. This individual will lead the strategic direction, design, and implementation of digital products, ensuring alignment with our overall business strategy to enhance user experience and market competitiveness. This role requires a mix of strategic, technical, user-experience, and AI/ML specific skills.

  • Develop and implement a comprehensive digital product strategy.
  • Oversee the design, development, and management of digital products.
  • Build a comprehensive product roadmap that addresses customer needs and pain points.
  • Collaborate with cross-functional teams to ensure product-market fit and alignment with company objectives.
  • Lead the digital product team, setting clear goals, managing project loads, and ensuring timely delivery of product initiatives.
  • Bachelor's degree in Business, Marketing, Information Technology, or related field or equivalent work experience.
  • A minimum of 10 years' experience in product management, with a significant portion dedicated to the realm of Conversational Search.
  • Driving RFP selection process for vendor partnerships.
  • 3 to 5 years focused on NLP, AI, or search-related products.
  • Proven success owning product roadmaps and launching iterative, high-impact features.
  • Strong focus on user engagement metrics and data-informed decision-making.
  • Minimum of 7 years in a leadership role within a digital product environment.
  • Advanced degree (MBA or equivalent).
  • Conversational AI & Search Experience.
  • Deep understanding of LLMs, retrieval-augmented generation (RAG), vector search, intent classification, and dialog systems.
  • Experience with tools like OpenAI, Anthropic, Pinecone, LangChain, Elastic, or Solr.
  • Skilled in prompt design, multi-turn dialog flows, fallback logic, and relevance ranking.
  • 8 years in agile product management.
  • Experience in a global or multi-regional context.
  • Inclusive culture with associate-led Business Resource Groups.
  • 22 days of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday).
  • Online and Retail Discounts.
  • Company Match 401(k).
  • Physical and Mental Health Wellness programs.
© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service