About The Position

The Product Management Director will help define, execute against, and bring to market the product roadmap for our various proprietary software product applications. This role requires a keen understanding of our external clients’ and internal stakeholders’ needs combined with a deep technical understanding of our products and how they are used, to be a keystone between the business needs and product capability. This highly technical role spans strategic thought as well as tactical programs execution. This US-based position is remote and will report to the Senior Director, Product Management.

Requirements

  • Must have 10+ years of professional experience, including 8+ years of progressive experience as a product manager.
  • Must have a strong technical background.
  • Experience with SaaS, AI / Machine Learning, information governance, or electronic discovery (eDiscovery) spaces.
  • Must have experience in an agile software development environment in a Product Owner role with working knowledge of agile processes (preferably experience with the Scrum framework).
  • Must be able to prove depth of knowledge in software development lifecycle.
  • Must be able to demonstrate effectiveness at writing business requirements.
  • Must have outstanding references.

Nice To Haves

  • Preference working in global operations and selling organizations.

Responsibilities

  • Own the Product Vision. Define and evolve the product roadmap across multiple applications, aligning with business goals and market needs.
  • Facilitate strategy conversations and be a caretaker of the business’ product roadmap.
  • Harvest and curate both external client inputs and internal stakeholder inputs, and synthesize those into discrete, prioritized requirement stories.
  • Act as the voice of the customer turning those various inputs into coherent product requirements, and product positioning strategy.
  • Manage the prioritized backlog of requests, ideas, and defects - and condition each into articulated tickets that are pushed into Engineering and QA.
  • Define business cases, scope, market requirements, and acceptance criteria/success metrics for releases within the stated scope.
  • Serve as Product Owner role through agile software development processes. Partner with UI/UX design, development, data operations, architecture, QA, and IT Project Management to execute against organizational priorities.
  • Support cross-functional operations team readiness (training, certification) as new products and releases are brought to market.
  • Become a company expert on external buyers and user personas, including how they buy/use the products, buying criteria and market forces.
  • Evaluate 3rd party software providers’ technology and product messaging.
  • Conduct and benchmark technical and positioning competitive analysis and communicate learnings across the organization.
  • Generate original authored, external client- and internal stakeholder-facing featured article, selling and training content consistent with our positioning and highlighting key product features.
  • Understand core usage metrics of all solutions within the defined scope. Understand core business metrics such as revenue, billed and unbilled labor hours, gross margins, rework, etc.
  • Support RFP/RFI responses.
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