Director, Product Management

Gilead Sciences • Foster City, CA

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About The Position

At Gilead our pursuit of a healthier world for all people has yielded a cure for hepatitis C, revolutionary improvements in HIV treatment and prevention as well as advancements in therapies for viral and inflammatory diseases and certain cancers. We set and achieve bold ambitions in our fight against the world’s most devastating diseases, united in our commitment to confronting the largest public health challenges of our day and improving the lives of patients for generations to come. Reporting to the Senior Director, Omnichannel, this role is responsible for setting the business strategy and roadmap for our CRM (G360) platform. The Director will shape the future of CRM by embedding AI-driven innovation that empowers field teams to deliver seamless, personalized customer experiences. This position will lead the transformation of omnichannel engagement through advanced technologies, ensuring our field force becomes a catalyst for customer-centric innovation . The ideal candidate is an experienced business product manager of digital platforms and has field operations leadership experience , capable of providing thought leadership on CRM and field force enablement, realizing the product ambition, and delivering measurable improvements that address customer needs.

Requirements

• Bachelor’s Degree with at least 12 years’ experience in business product management, commercial strategy, and technology-enabled transformation ; or 10 years with a Master’s Degree (8 years with a Doctoral Degree).
• Strategic leader with proven ability to harness AI and emerging technologies to unlock new levels of customer engagement and field enablement.
• Extensive experience driving digital innovation that enhances field productivity and elevates customer experience.
• Strong understanding of CRM platforms and field execution , including events management and field-activated content (e.g., 1:1 email, eDetailAid/CLM).
• Significant experience in the pharmaceutical industry , with demonstrated success deploying competitive digital and preferably AI-powered solutions for field teams.
• Excellent influencing, networking, and stakeholder management skills in a global, cross-functional environment .
• Expertise in business product management of digital platforms, agile methodology, and design thinking .
• Ability to make data-driven decisions and build compelling business cases.
• Strong communication and presentation skills, with proven ability to drive business adoption and value realization .
• Availability to travel internationally as required.

Responsibilities

• Define and own the business vision and strategy for CRM (G360) , inspiring the organization and driving innovation to support Gilead’s mission of creating a healthier world for all people.
• Shape CRM capabilities to deliver differentiated customer experiences , leveraging AI and advanced technologies to empower field teams with smarter decision-making and personalized engagement.
• Foster a culture of continuous innovation , introducing business-driven enhancements that anticipate customer needs and optimize field effectiveness.
• Own business value generation and thought leadership for CRM , balancing short- and long-term objectives.
• Make strategic decisions on investment priorities and resource allocation to maximize organizational and customer benefits.
• Develop a multi-year business roadmap , balancing quick wins with strategic initiatives that deliver measurable commercial impact.
• Partner with IT to break roadmap objectives into quarterly increments , aligned with business objectives and key results.
• Identify cross-product dependencies and ensure alignment across commercial functions.
• Influence and collaborate across Global Commercial Strategy & Operations , ensuring cross-functional alignment and integration of CRM into the broader omnichannel strategy.
• Drive optimal usage of centralized CRM capabilities for customer engagement , leveraging affiliate networks to share best practices and lessons learned.
• Own the digital customer journey , continuously discovering customer insights and jobs-to-be-done in collaboration with other product teams (such as Web and Marketing Automation), UX Research and local affiliate teams.
• Position novel CRM features that deliver customer value and inform roadmap prioritization through data-driven insights.
• Partner with technology teams and vendors to ensure business & end user requirements are understood and delivered.
• Drive focus and attention on adoption, change management, and business value realization.
• Define and prioritize business capabilities and enhancements based on customer and organizational needs.
• Partner with IT team to ensure technical user stories alignment with business objectives and outcomes.
• Ensure business processes and CRM usage comply with internal and external legal, compliance, and privacy standards.

Benefits

• This position may also be eligible for a discretionary annual bonus, discretionary stock-based long-term incentives (eligibility may vary based on role), paid time off, and a benefits package.
• Benefits include company-sponsored medical, dental, vision, and life insurance plans.
• For additional benefits information, visit: https://www.gilead.com/careers/compensation-benefits-and-wellbeing
• Eligible employees may participate in benefit plans, subject to the terms and conditions of the applicable plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 5,001-10,000 employees