Director, Product Management

H&R Block

8d

About The Position

At H&R Block, your contributions will go far beyond any job description. When you join our team, you’ll add to the momentum of a forward-thinking company—one that defined an industry and is now leading its transformation.
Join us as we create superior digital experiences for our clients by knowing and predicting their needs while delivering unparalleled support and transparency. The selected candidate must have a passion for delivering exceptional experiences for clients, prospects, and associates that align with H&R Block’s brand promise of providing expertise and care.
In this role, you will be responsible for guiding the Consumer Tax product management process and ensuring the effectiveness of the Consumer Tax Product Team. You will have program management responsibility of large strategic initiatives to help drive the success of our Consumer Tax initiatives. You will bring together experience in business strategy and vision, process management, product management and people management to drive success. You will be part of a team that believes in working fast, being accountable, and learning from mistakes.
In addition, this role will lead our Digital Analytics and Experimentation capability, ensuring data fidelity, experimentation rigor, and actionable insights are embedded across product development. This includes establishing enterprise standards for analytics and testing, scaling experimentation practices, and enabling product teams to make confident, data driven decisions.
You will report directly to the VP, Digital Tax Products and work closely with a team of Product Leaders.

Requirements

• Bachelor’s degree in related field or the equivalent through a combination of education and work experience.
• 8+ years’ experience across business strategy, program or product management disciplines
• Experience in defining and evolving product and agile processes across teams and stakeholders to maximize speed, quality, agility, and flexibility
• Experience in working in highly regulated environments and demonstrated experience in defining creative solutions in concert with risk and compliance stakeholders
• Experience leveraging digital analytics and experimentation to drive product decisions in complex, regulated environments
• Demonstrated excellent leadership skills leading and influencing cross-functional teams
• A diligent attention to detail and strong technical intuition including drive towards data-led decision making and analytical mindset
• Deep understanding of process management and improvement
• An ability to manage time and schedules to meet deadlines and influence through persuasive written and verbal communication
• Attentive and thoughtful people development and management expertise

Nice To Haves

• MBA or Master’s Degree
• Comfort with Aha, Azure DevOps, and Figma a plus
• Certifications in Agile, Scrum, DevOps, Product Management, or Program Management a plus

Responsibilities

• Guide and mentor a team of product leaders to develop strategies, metrics, and backlogs while setting a superior standard for quality and delivery of a customer centric product
• Work cross-functionally to drive improvement around the way we work leveraging the principles of Lean, Agile, and DevOps to minimize waste and maximize speed to value for our customers
• Codify, standardize, and evangelize product development best practices across teams
• Evangelize and lead our adoption with our Block Software Development Lifecycle (SDLC)
• Establish metrics and standards for measuring velocity and success of product initiatives
• Establish and evolve processes, working practices, and tools utilized by the Product Team
• Coordinate across key Director level resources on the most critical projects, objectives and milestones to ensure departmental success
• Enable an environment of curiosity, continuous improvement, urgency, and respect
• Collaborate and influence with technical, product, and design, and other stakeholders to understand requirements and plan for future needs
• Communicate product strategy, impact and risks to leadership and stakeholders
• Provide strategic leadership and governance for digital analytics and experimentation across Consumer Tax products, ensuring alignment with enterprise standards and business objectives
• Lead and develop a Digital Analytics & Experimentation team, including management of a Lead Program Manager responsible for execution, tooling, and operational excellence
• Establish and scale experimentation best practices, success metrics, and validation standards to ensure trusted data and meaningful insights
• Partner with Product, Engineering, Design, Marketing, and Risk teams to integrate experimentation and analytics into product discovery, delivery, and optimization workflows

Benefits

• You’ll reap the rewards of helping others along with competitive compensation and benefits to support your health and well-being.
• Specific benefits may vary based on your role. For detailed eligibility requirements and benefits information, visit blockbenefits.com.
• Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit.

What This Job Offers

• Job Type: Full-time
• Career Level: Director