Director-Product Management $130,000 to $170,000 + Bonus Opportunity

AutoAlert•Kansas City, MO

2d•$130,000 - $170,000•Remote

About The Position

AutoAlert is the original disruptor in the automotive software space. Our Customer Experience Management (CXM) platform is revolutionizing the dealership-customer relationship, creating direct opportunities for meaningful connections and seamless experiences both online and offline. About AutoAlert AutoAlert offers a portfolio of innovative solutions that maximize dealership profitability by focusing on customer relationships and creating direct opportunities for meaningful data-driven connections. Founded in 2002, AutoAlert is the leading automotive software and data mining provider, enhancing customer relationships that lead to repeat sales, service, and increased loyalty. AutoAlert’s mission is to empower innovative automotive partnerships to improve data-driven customer experiences. AutoAlert is proud to lead the industry in data security, with independently audited high-level security in place via Soc 2 Type 2 and ISO/IEC 27001:2013 certifications. Role Description At AutoAlert, the Director – Product Management owns the CXM software solution, including Product Roadmap, product refinements and functionality, and support. Working cross-functionally across all departments of the organization, you will create and execute the CXM product vision as well as support its value, providing subject matter expertise to team members and key stakeholders and ensuring teams are held accountable to established timelines. The Director – Project Management CXM will be accountable for ensuring the CXM software solution is understood by the development teams and delivered in alignment with the strategy and Roadmap defined in cooperation with the Product Management team. You will also be responsible for customer engagement at all stages of design and development to ensure there is continuous validation and feedback with internal and external stakeholders. You are a team player with strong problem-solving skills and an innovative mindset. You are part of a creative, diverse, collaborative team of hardworking individuals with the goal of increasing brand favorability, customer engagement and advocacy, and revenue growth. This is a fast-paced role that requires strong leadership, priority management, and interpersonal skills.

Requirements

Bachelor’s degree in Computer Science, Software Engineering, Business, or equivalent expence required
5+ years experience in Product Management with minimum of 2 years managing a Product team
Strong experience with Agile methodologies required including experience of being a Product Manager
Proven ability to work in cross-functional environments including Sales, Marketing, Business Management, Customer Support, Training, and Engineering teams
Track record of successful collaboration with a product development team or organization in an agile environment
Proven experience in gathering, analyzing, and prioritizing market opportunity that highlights market and customer value as well as differentiation
Experience building and leading teams within a large organization, ideally a software development organization
Skilled and comfortable with presenting to a variety of audiences
Aptitude for big picture/strategic thinking and ability to translate into execution
Capability to make smart, simplifying assumptions when there are complicated details
Ability to make objective decisions for product backlog prioritization
Skilled at adapting to a fast-paced and quickly changing environment, multi-tasking, and managing competing priorities with multiple deadlines
Strong understanding of the Software Development Life Cycle (SDLC)

Nice To Haves

Experience in Marketing, communications platforms, and/or automotive industry preferred

Responsibilities

Lead the team in defining the CXM product vision, strategy, roadmap, and growth opportunities
Own responsibility for customer engagement by understanding the overall customer’s goals and any blockers that come in the way of accomplishing those goals
Understand and lead analyses of the competitive environment, customers, and product metrics to determine the right set of features
Facilitate and actively participate in customer demos
Promote customer surveys for feedback to better understand problems and goals
Effectively manage customer feedback and refine the backlog to reflect recent learnings
Actively participate in customer visits to understand strengths and weaknesses
Drive product requirements definition, product planning, and product design of new features and enhancements
Proactively collaborate with the Executive team, Sales, Operations, and the Product team to ensure alignment with the CXM Product Roadmap
Prioritize the CXM Roadmap and any new requests or priority changes and communicate to internal team members
Provide backlog management, iteration planning, and elaboration of the user stories
Provide a vision and direction to the Agile development team and stakeholders throughout the project and create requirements
Work cross-functionally to launch or enhance products
Lead the planning product release plans and set expectations for delivery of new products, features, bug fixes, etc.
Actively mitigate impediments impacting successful team completion of Release/Sprint goals
Report timelines and development progress to internal and external stakeholders while clearly communicating the product benefits
Build expertise in the solutions areas/market spaces our products compete within
Other duties as assigned
Supervises direct reports, providing leadership and mentorship
Conducts performance evaluations that are timely and effective
Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws, partnering with Human Resources Business Partners
Handles discipline and termination of employees in accordance with company policies and in cooperation with Human Resources