Connectiverx-posted 3 months ago
$122,700 - $184,700/Yr
Full-time • Director
Hanover, NJ
Ambulatory Health Care Services

ConnectiveRx is seeking an experienced and visionary Director, Product Management to lead our Salesforce-powered Patient Support Hub solutions for pharmaceutical manufacturers in the United States. This leader will own the strategy, roadmap, and execution of patient services that improve access, affordability, and adherence for patients. You will manage a team of Product Managers, Product Owners, and Business Analysts, while collaborating cross-functionally with Technology, Sales, Operations, Marketing, and Client Services. The ideal candidate brings deep experience in Hub services (covering benefits verification, prior authorization, affordability, and access/adherence) and a proven track record with Salesforce Service Cloud, Experience Cloud, Einstein, Agentforce, MuleSoft, and Data Cloud. At ConnectiveRx, you'll play a pivotal role in improving patient access to therapies that change lives. You'll join a fast-growing organization where your leadership and innovation will directly shape the future of patient support services. We offer competitive compensation, comprehensive benefits, and the opportunity to work alongside passionate experts in healthcare, technology, and patient engagement.

  • Define, evolve, and execute the product roadmap for ConnectiveRx's Salesforce-powered Hub services, ensuring alignment with pharmaceutical manufacturer needs and patient engagement best practices.
  • Drive strategy and adoption of Service Cloud, Experience Cloud, Einstein, Agentforce, and Data Cloud to optimize patient journeys, case management, analytics, and payer integrations.
  • Build, coach, and develop a high-performing team of Product Managers, Product Owners, and Business Analysts, fostering a culture of accountability, innovation, and collaboration.
  • Partner with pharma clients to understand evolving Hub models and translate needs into scalable product capabilities.
  • Leverage Salesforce analytics, patient data insights, and industry benchmarks to drive product enhancements and measure impact on patient outcomes.
  • Align product vision with Technology, Sales, Operations, and Compliance to ensure successful delivery and adoption.
  • Bachelor's degree in Computer Science, Business Administration, Finance, or a related field is required; MBA or equivalent preferred.
  • 10+ years in product management, including at least 5 years in leadership roles.
  • 5+ years of experience in patient support Hub services within a service provider, consulting firm, or pharmaceutical manufacturer.
  • Proven success with patient support Hub solutions and Salesforce platforms, including Service Cloud, Experience Cloud, Data Cloud, Einstein, and Agentforce.
  • Deep understanding of patient services, including benefits verification, prior authorization, affordability, case management, and adherence support.
  • Familiarity with healthcare regulatory frameworks such as HIPAA, SOC2, and PCI.
  • Ability to craft and deliver product strategy for complex healthcare ecosystems.
  • Strong Salesforce product knowledge with the ability to translate features into business value.
  • Expertise in data-driven product management, financial modeling, and ROI analysis.
  • Exceptional stakeholder management and client-facing communication skills.
  • Entrepreneurial mindset with the ability to innovate within a regulated healthcare environment.
  • Adaptability to manage a wide range of day-to-day challenges.
  • Comprehensive benefits, including medical, dental, vision, life, and disability insurance.
  • 401(k) plan with employer contributions where applicable.
  • Flexible paid time off (PTO) policy covering sick days, personal days, and vacations.
  • Eight standard company holidays and three floating holidays annually.
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