Director Product Management (Merchant)

Wonder Group • Chicago, NY

18h • Hybrid

About The Position

We're seeking a Director of Product Management to lead our Merchant Success vertical, driving strategy and execution for Grubhub's portfolio of innovative Merchant products. This includes enhancing the experience for our merchants, setting them up for success with the Grubhub platform. The successful candidate will manage complex products, working with end to end teams across the business, engineering and other product pillars to deliver results. You will have direct responsibility for oversight and thought leadership of multiple product managers within the Grubhub organization. You will work closely with cross functional teams including engineering, marketing, data analytics, and design to develop and implement strategies that fuel merchant growth and drive our business objectives. Specifically this role will own how to evolve and innovate on the merchant ads strategy to drive acquisition, engagement and success of merchants within our evolving merchant marketing tools. This area is high visibility and critical to company order and revenue goals.

Requirements

• 10+ years of experience in digital product management with at least 7 years building and managing teams
• 0 to 1 product development experience: proven track record building products from scratch in ambiguous environments
• B2B and B2C experience with ability to scale growth through product led strategies without heavy sales reliance
• Startup experience and/or ability to thrive with changing priorities and ambiguity
• Bachelor's degree preferred; MBA is a plus but not required
• Large-scale e-commerce platform experience with A/B testing, data analytics, and SQL proficiency
• Executive collaboration with C-level stakeholders across functions, with clear communication that builds trust across hierarchies
• Hands on leadership style: able to drive execution directly while building and scaling teams
• Strong customer empathy with track record of building customer-centric products
• Proven ability to influence without direct authority and communicate clearly across functions
• Strong decision-making capabilities and proven ability to develop financial plans

Responsibilities

• Help lead and set the company's strategic direction, defining and articulating new opportunities in close concert with executive leadership
• Create the vision and articulate the short and long term product strategy for your product team, ensuring alignment with the overall product roadmap
• Establish key performance metrics across all platforms, develop long term strategies and products to improve them
• Own the merchant success product and optimization strategies, ensuring delivery against key performance metrics
• Recruit, develop, train, and motivate high-achieving product managers based on Grubhub's company values
• Work effectively with VP and C-level stakeholders, adapting communication style and approach based on audience
• Execute strategy across teams to drive growth, partnering with Engineering, Marketing, Sales, and Operations

Benefits

• We offer a competitive salary package including equity and 401K.
• Additionally, we provide multiple medical, dental, and vision plans to meet all of our employees' needs as well as many benefits and perks that are not listed.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 1,001-5,000 employees