Director Product Management-Managed and Professional Services

Zebra Technologies Corp.•Lincolnshire, IL

45d•$174,400 - $261,600•Hybrid

About The Position

At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer's and partner's needs and solve their challenges. Being a part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve. You'll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about - locally and globally. Come make an impact every day at Zebra. The Services Product Management team is accountable for the strategy, roadmap, execution, and adoption of Zebra's Services while positively impacting the customers' experience with and investment in Zebra product and solutions. The team applies broad knowledge of company's product and solutions capabilities as well as the competitive environment and customer use cases to identify new service growth opportunities. Oversee the analysis and evaluation of key market statistics and customer requirements to define service strategies and identify opportunities to expand service adoption. The Product Management team also evaluates in-depth market analysis and leads business case development for optimization of existing Service alternatives and/or to create the next generation of new offerings. Collaborates with sales, customer success, and research and development to create innovative products and services while confirming market need and viability. This role is both strategic and technical in nature and requires extensive industry experience. The Director Product Management for Managed and Professional Services, is responsible for the growth and success of existing and new service offerings as well as developing the overall growth strategy for a particular business segment and/or product and solutions portfolio. In addition, the Director, Product Management sets revenue and gross margin goals for the product/solution. As the leader of this segment, you must possess a unique blend of business and technical savvy; a big-picture vision, and the ability to drive vision and mission to reality. You must enjoy spending time in the market to understand problems and challenges and consider and develop innovative solutions for the broader market.

Requirements

Bachelor's degree required. MBA/Master's degree preferred
15+ years related experience, including 5+ years managing a Product Management group/function in full life-cycle product management

Nice To Haves

Proficient in enterprise product management, consulting, or business development work experience.
Experience in managing a services business or product line including a SaaS, Managed Services, or Professional Service practice is much preferred.
Vertical experience
Proven ability to drive the capture of customer and partner requirements to ensure product specifications will meet the needs
Excellent interpersonal skills with strong ability to interact with customers
Strong communication skills including written, verbal, and oral presentation skills as well as ability to effectively present information and respond to questions from senior management, managers, clients, and customers
Ability to assess complex market landscape and create focused, integrated services plan.
Attention to detail, and strong understanding of complex products, solutions, and services.
Executive understanding of financial concepts including P&L, balances sheets, and ROI models with delivery of product through defined objectives
Multi-task and manage complex programs

Responsibilities

Responsible for defining, developing, and executing the global managed (predictive maintenance, device/asset management) and professional services (solution design, integration, deployment, and optimization) strategy that complements Zebras hardware and software product lines ensuring customers receive end-to-end lifecycle services from deployment to optimization.
Leads a team of product and business development managers and consultants in shaping specialized services that drive measurable outcomes in asset visibility, workforce efficiency, and operational uptime.
Identifies customer pain points across their operations' lifecycles and create high-value service offerings that reduce customers' total cost of ownership, drive retention and generate recurring revenue.
Partners with engineering and service delivery to define delivery models, SLAs, and performance metrics.
Develops overall practice growth strategy; sets bookings, revenue, and gross margin goals for the product.
Develops offer specifications and requirements are obtained from customers, channel partners, and system integrators
Oversees conceptual studies and market research; generates design concepts for new offer ideas, or significant complex enhancements of existing offers. Proactively canvasses internal and external organizations and resources for service ideation and innovation. Provides a focal point to which new ideas may be directed to determine feasibility. Interfaces with engineering and emerging technology teams to determine feasibility, cost, and development estimates for generating ROI analysis
Oversees collaboration with finance, product marketing, sales operations, marketing management, service delivery and other internal personnel in the development of execution plans, pricing, and cost recommendations.
Oversees the development of business forecasts / outlooks for use in sales forecasts, planning, and assessing business growth attainment.
Partners with appropriate regional counterparts and marketing organizations in the development and implementation of offer demonstration, training programs, collateral and digital content and other tools
Responsible for the acquisition of managed and professional service market needs via end-user, sales, and channel input, and general market assessments.
This position is responsible for ensuring and directing the ongoing review of the competitive environment for his/her services category. This is accomplished through analysis of competitive offers and compilation of other pertinent findings.
The Director, Product Management ensures that his/her organization works with the Product Marketing and Marketing Communications in developing product promotion programs (advertising, PR, trade shows, etc.). Product Management is responsible for ensuring that positioning and factual content are correct, and that timing for release of promotional materials fits with the product launch schedule. In addition, product positioning and pricing strategies are owned and managed by the PM team who coordinate the communication of this information with product marketing
Establishes and maintains relationships with customers, partners, and the sales force
Travels as needed to visit customers and partners, attend seminars, trade shows, or meet area sales personnel

Benefits

Zebra Total Rewards includes more than just pay and is structured to meet the needs of our changing global business and evolving talent. We are committed to providing our employees with a benefits program that is comprehensive and competitive - including healthcare, wellness, inclusion networks, and continued learning and development offerings.
We offer community service days, in addition to the traditional insurances, compensation, parental leave, employee assistance program and paid time off offerings depending on the country where you work.

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