(USA) Director, Product Management, Last Mile Delivery

Wal-Mart • Bentonville, AR

55d

About The Position

As Director of Product Management for Last Mile Delivery, you will define, build, and scale the products and platforms that power Walmart's last-mile logistics network. You'll own the customer and driver experiences that enable fast, reliable, and cost-effective delivery-whether from stores, fulfillment centers, or third-party partners. You will lead a team of product managers and collaborate closely with engineering, design, operations, and supply chain to deliver solutions that enhance customer satisfaction and improve operational efficiency. Your work will directly impact how millions of Walmart customers receive their orders, shaping a critical part of our omnichannel promise.

Requirements

• 10+ years of product management experience, with at least 3-5 years in a leadership role.
• Proven experience delivering large-scale logistics, eCommerce, or transportation products.
• Strong technical acumen with experience in APIs, optimization, geospatial/routing, or logistics platforms.
• Deep understanding of last-mile delivery dynamics, gig-economy platforms, and omnichannel fulfillment.
• Exceptional leadership, communication, and cross-functional collaboration skills.
• Bachelor's degree in Business, Engineering, or related field; MBA or advanced degree preferred.
• Option 1: Bachelor's degree in computer science, engineering, or related area and 11 years' experience in product management.
• Option 2: 13 years' experience in product management or related area.

Nice To Haves

• Master's degree in Computer Science, Engineering, Business Administration, or related area and 10 years' experience as a product manager, ideally working on consumer-facing, large-scale, highly complex B2B/C products
• Supervisory experience
• We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.
• The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart's accessibility standards and guidelines for supporting an inclusive culture.
• Masters: Business Administration
• Masters: Computer Engineering
• Masters: Computer Science

Responsibilities

• Define the product vision and roadmap for last-mile delivery platforms, aligning with Walmart's omnichannel strategy.
• Balance customer expectations for speed and convenience with operational and cost efficiency.
• Partner with senior leaders in Supply Chain, Technology, and Operations to shape the future of Walmart's delivery ecosystem.
• Build and scale intuitive, seamless experiences for both customers and drivers (delivery partners, associates, gig workers).
• Develop tools that provide real-time visibility, accurate ETAs, and reliable communication.
• Optimize routing, batching, and delivery orchestration to improve speed, accuracy, and efficiency.
• Lead cross-functional product teams to deliver innovative solutions in delivery management, driver platforms, and last-mile logistics.
• Translate business needs into clear product requirements and prioritize features that maximize customer and business impact.
• Establish success metrics (on-time delivery, NPS, cost per delivery, driver retention/engagement) and drive continuous improvement.
• Leverage AI/ML, optimization algorithms, and geospatial technology to enable smarter delivery decision-making.
• Partner with engineering to develop flexible, scalable platforms that can support growth across delivery channels.
• Explore emerging technologies (autonomous delivery, drones, EV fleets) and integrate relevant innovations into Walmart's roadmap.
• Manage, mentor, and grow a team of product managers, fostering a culture of innovation and accountability.
• Collaborate with UX, engineering, operations, and data science partners to deliver cohesive solutions.
• Influence executive stakeholders with clear storytelling, data-driven insights, and a focus on outcomes.

Benefits

• At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet.
• Health benefits include medical, vision and dental coverage.
• Financial benefits include 401(k), stock purchase and company-paid life insurance.
• Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
• Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
• Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Industry: General Merchandise Retailers
• Number of Employees: 5,001-10,000 employees