Director, Product Management Excellence

PTC • Boston, MA

13d • $140,000 - $170,000

About The Position

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.
Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.
The Director, Product Management Excellence is a senior products planning, operations and transformation leader responsible for defining, standardizing, and scaling unified best in class product management lifecycle (PMLC) processes across the Digital Thread portfolio. In an environment where product teams operate with fragmented processes, inconsistent artifacts, and limited enabling tooling, this role provides the connective tissue that allows PTC to move faster, operate with greater focus, and compete more effectively in an increasingly dynamic marketplace.
Collaborating with segment and horizontal product management leaders, R&D, and GTM teams, this role drives a unified, data-driven product management operating model that enhances execution across the entire product management lifecycle. Operating within a lean hierarchy, the Director influences broadly and executes through others.
Key responsibilities include designing and implementing a comprehensive PMLC framework, scaling modern product management tools (including AI-enabled workflows), and ensuring lasting adoption through enablement and governance. The role reports to the VP Digital Thread Products Planning and co-leads the Product Management Guild in partnership with him.

Requirements

• Deep expertise in product management best practices across the full product lifecycle, including discovery, strategy, road mapping, requirements, and portfolio planning.
• Strong experience designing and operationalizing scalable processes in complex, multiproduct, or multi-segmented organizations.
• Hands on familiarity with modern product management and agile tooling ecosystems like Productsboard, Aha!, and Jira, and how to operationalize them at enterprise scale.
• Proven ability to drive change through influence, facilitation, and governance rather than direct authority.
• Working knowledge of applying AI and automation to knowledge work processes to improve efficiency, quality, and decision making.
• 10+ years of experience in product management, product operations, or product transformation roles.
• Experience leading enterprise scale process, tooling, or operating model initiatives with clear adoption and business impact.
• Bachelor’s degree required; advanced degree in business, engineering, or related field preferred.
• Demonstrated track record of influencing senior leaders and driving cross functional alignment in complex organizations.

Nice To Haves

• Prior involvement in communities of practice, guilds, or horizontal operating models is strongly preferred.

Responsibilities

• Evolve and steward an end-to-end Product Management Lifecycle (PMLC) framework covering insights, strategy, planning, prioritization, requirements, roadmaps, delivery, launch, and retirement.
• Build and maintain a comprehensive set of product management process playbooks in close partnership with the broader organization and team, including standards, templates, quality criteria, and decision frameworks.
• Drive the implementation, rollout, and scaling of an enterprise PMLC tool, ensuring it reinforces best practices, integrates with existing R&D tools and company systems (e.g., Jira, Salesforce, etc), and delivers measurable improvements in execution, transparency, and outcomes.
• Partner with the AI COE to embed AI-enabled workflows into product management activities (e.g., insight synthesis, prioritization, prototyping, requirements authoring, and executive communication) to increase speed and effectiveness.
• Lead adoption and change management efforts for PMLC processes, tooling, and AI workflows including enablement, training, communications, and continuous feedback loops.
• Co-lead the Product Management Guild the department head, shaping its agenda, facilitating cross-segment collaboration, and ensuring guild outputs translate into real, sustained changes in how teams operate.

Benefits

• Employees may be eligible for medical, dental and vision insurance, paid time off and sick leave, tuition reimbursement, 401(k) contributions and employer match, flexible spending accounts, life insurance, disability coverage and, if you are an office-assigned employee, a generous commuter subsidy.
• Employees also have the opportunity to become a PTC shareholder through our employee share purchase program (ESPP), which allows for the purchase of discounted PTC stock.
• Certain roles may also be eligible for participation in our equity programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level