Director, Product Management - Digital Assets

Early Warning® • Chicago, IL

44d • Hybrid

About The Position

At Early Warning, we’ve powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze℠, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses. Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment. Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship. Overall Purpose The Product Management Director is the leader responsible the development and management of a group of products aligned with a customer segment and/or product solution. The role will build, align, and motivate a cross functional team to develop a common understanding of the customer’s pain points and the passion to solve issues and develop innovative solutions that delight customers. Essential Functions Leadership: Leads a portfolio of cross-border product initiatives, defining strategy, goals, and success metrics in collaboration with business, engineering, and compliance partners. Builds alignment across internal teams, owner banks, and external partners to deliver a cohesive, secure, and market-ready solution. Serves as a key voice in shaping product direction and influencing technology and operations priorities to support launch and scale. Customer Passion and Advocacy: Proactively assesses customer needs across the portfolio of products to maximize customer satisfaction. Routinely leverages feedback into insights; and builds products and services that delight and inspire. Drive Outcomes: Working closely across marketing, sales, analytics, design and development partners, drive strong go to market strategies to attain product revenue and client adoption targets. Owns internal financial targets and customer net promoter and satisfaction goals. Commitment to Risk Management: Oversees the integration of strong risk and security controls. Ensures compliance to laws and regulations. Support the company’s commitment to risk management and protecting the integrity and confidentiality of systems and data. Technical Understanding: Partners with engineering and architecture teams to define technical requirements and ensure alignment with platform capabilities (e.g., digital wallet management, settlement, and transaction orchestration). Demonstrates fluency in stablecoin infrastructure, blockchain integration models, and secure system design within regulated frameworks. Clearly defines requirements, grooms user stories, motivates technical teams and partners with technology closely.

Requirements

• Education and/or experience typically obtained through completion of a bachelor’s degree
• 12 or more years of related work experience
• Demonstrated success in delivering technology-enabled financial products or platforms in regulated environments.
• Experience defining and executing product strategies involving payments, digital assets, or blockchain technology.
• Strong understanding of global payments ecosystems and regulatory frameworks for cross-border money movement.
• Demonstrated experience in setting a product strategy, roadmap and in meeting product revenue targets.
• Demonstrated experience driving alignment at the executive and client leadership level
• Excellent listening and execution skills
• Background and drug screen

Nice To Haves

• Master’s degree
• Certifications in design thinking and/or agile.
• Familiarity with financial network operations and digital asset custody or liquidity management.

Responsibilities

• Leads a portfolio of cross-border product initiatives, defining strategy, goals, and success metrics in collaboration with business, engineering, and compliance partners.
• Builds alignment across internal teams, owner banks, and external partners to deliver a cohesive, secure, and market-ready solution.
• Serves as a key voice in shaping product direction and influencing technology and operations priorities to support launch and scale.
• Proactively assesses customer needs across the portfolio of products to maximize customer satisfaction.
• Routinely leverages feedback into insights; and builds products and services that delight and inspire.
• Working closely across marketing, sales, analytics, design and development partners, drive strong go to market strategies to attain product revenue and client adoption targets.
• Owns internal financial targets and customer net promoter and satisfaction goals.
• Oversees the integration of strong risk and security controls.
• Ensures compliance to laws and regulations.
• Support the company’s commitment to risk management and protecting the integrity and confidentiality of systems and data.
• Partners with engineering and architecture teams to define technical requirements and ensure alignment with platform capabilities (e.g., digital wallet management, settlement, and transaction orchestration).
• Demonstrates fluency in stablecoin infrastructure, blockchain integration models, and secure system design within regulated frameworks.
• Clearly defines requirements, grooms user stories, motivates technical teams and partners with technology closely.

Benefits

• Healthcare Coverage – Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.
• 401(k) Retirement Plan – Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.
• Paid Time Off – Unlimited Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.
• 12 weeks of Paid Parental Leave
• Maven Family Planning – provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 251-500 employees