Director - Product Management (Customer Experience)

The Home Depot • Atlanta, GA

218d

About The Position

Are you interested in driving product management excellence for the world's largest home improvement retailer? Do you aspire to lead others to deliver true value based on customer-backed approaches? Does utilizing your entrepreneurial spirit to reinvent the way strategy and customer needs are translated into products feel like your calling? If you are a passionate and seasoned product leader yearning to transform experiences for millions of customers and thousands of passionate associates, we are looking for you to join The Home Depot leadership team as a Director of Product Management. The Director of Product Management is responsible for delivering business value to drive sales, improve efficiency, and improve customer satisfaction through the production of quality products. Within their designated enterprise product, the Director focuses on delivering value by leading the strategic vision and product roadmap across the customer journey and ensuring all products within their portfolio are aligned to the vision. The Director identifies and connects interdependencies with other products within the customer journey. They support business reviews, communicate the product vision, and present across all levels of the organization. Directors are also responsible for attracting, motivating, coaching, and mentoring top product management talent.

Requirements

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.

Nice To Haves

• Proficient in leading a successful product team within a fast-paced, multi-division, national company.
• Proficient in defining, communicating and driving value propositions, success metrics and outcomes.
• Deep domain expertise in associated business domain.
• Proficient in shaping, aligning and guiding execution of strategic direction for domain or significant portfolio segment.
• Proficient in utilizing deep market and industry knowledge to achieve strategic objectives.
• Ability to concisely, confidently and effectively communicate, advocate for, and demonstrate the value of product management.
• Proficient in communicating, building influence and developing relationships with functional and technical leaders across all levels in the organization.
• Proficient in selecting and leading strategic vendor relationships or acting as the primary point of contact for strategic partnerships.
• Proficient in managing and developing direct reports who lead others.

Responsibilities

• Partners with functional and technical leaders to identify and plan capabilities necessary to meet short and long-term business needs.
• Develops and executes strategic plans in support of key objectives in a timely and fiscally responsible manner.
• Sets the overall product vision and strategies for the enterprise product by gaining a thorough understanding of customer and associate needs.
• Drives growth for the business by applying domain expertise to provide thought leadership and translate vision into action.
• Informs and drives strategic alignment between products in order to provide a seamless user experience across the enterprise.
• Evaluates research and market analysis, meets with third party vendors, and maintains knowledge of industry innovations and technology platforms.
• Understands financial and business impact of proposed product updates and activities within portfolio.
• Drives product development by reviewing performance and directing work efforts of product teams.
• Identifies goals, metrics and appropriate analytics to measure the performance of the product and its individual features.
• Resolves issues within or across product teams that may impair teams from delivery of a quality product.
• Provides guidance on design of products while keeping in mind dependencies and integration with other products across the enterprise.
• Drives operational excellence to create internal customer satisfaction and meet product metrics while prioritizing customer needs.
• Establishes and refines a highly effective and tactfully executed product management discipline for the associated business domain.
• Supports successful delivery of product management practices by advocating for the position of product management.
• Champions business domain and associated product management vision and strategy.
• Creates a healthy team culture of happy and productive associates.
• Shapes and supports product management leaders (direct reports) who can strengthen The Home Depot's product management bench strength.
• Attracts, retains, develops and motivates product management talent.
• Manages and coordinates strategic direction for team.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Building Material and Garden Equipment and Supplies Dealers
• Education Level: Bachelor's degree