Director - Product Management (Customer Experience
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About The Position
Are you a visionary product leader passionate about transforming customer and associate experiences at scale? Do you thrive at the intersection of strategy, data, and cross-functional collaboration? We are seeking a Director of Product Management to lead the development of a scalable enterprise framework for identifying and resolving friction across the customer journey. In this role, you will be responsible for designing and operationalizing a framework that continuously uncovers customer pain points and experience gaps across the complex interconnected journey of our customers. You will lead the development of a structured process for gathering, synthesizing, and disseminating insights throughout the organization. This process will involve collaborating with business partners and product teams to prioritize customer experiences and operational efficiency in their initiatives and roadmaps.
