Director, Product Management, Cloud (Technical)

Hyland

About The Position

The Director of Product Management, Cloud (Technical) is responsible for technical enablement and operational excellence of our cloud product portfolio. Prior experience in cloud operations, engineering, or architecture is essential to success in this role. This role serves as the bridge between product development teams and cloud operations, establishing the vision for what it means to be cloud-ready and driving developer productivity and efficiency through cloud platform infrastructure. This includes overseeing CI/CD pipelines, developer portals, performance monitoring, and cost management tools that enable efficient development and deployment. The Director will work with product teams to ensure products are operationally ready for cloud, architecturally sound, and utilize modern design patterns that optimize costs and operational efficiency. The Director will ensure cloud offerings are operationally viable while acting as the customer advocate for cloud customers.

Requirements

Prior experience as an Engineering leader required - this is a deeply technical role requiring credibility to work head-to-head with Cloud Engineering leaders, architects, and developers
Bachelor's Degree in Computer Science, Engineering, or technical field, or equivalent work experience
10+ years of demonstrated exceptional performance in product management with 5+ years in senior or director-level roles
8+ years of experience with cloud platforms and platform infrastructure
Proven experience leading cloud platform products, developer tooling, or internal platform initiatives that produced quantifiable improvements in developer productivity, platform reliability, and operational efficiency
Deep understanding of cloud architecture, DevOps practices, and platform engineering
Experience with CI/CD pipelines, developer portals, infrastructure as code, and internal developer tooling
Demonstrated ability to influence without authority across engineering, architecture, and cloud operations leadership
Strong technical acumen and ability to engage in architectural discussions with engineering teams
Experience with self-service platform design, monitoring tools, and operational efficiency automation
Excellent written and oral communication skills with ability to translate technical requirements into business value
Ability to travel up to 40%

Nice To Haves

Prior experience with Managed Service Providers is highly desirable

Responsibilities

Establish the vision and strategy for cloud products and drive requirements across product teams to ensure operational readiness
Oversee cloud platform infrastructure including CI/CD pipelines, developer portals, performance monitoring, and cost management tools
Define and evolve the platform strategy that enables efficient product development, deployment, and operations
Drive developer productivity and efficiency through modern tooling, automation, and platform capabilities
Bridge product development teams and cloud operations to ensure unified execution on cloud customer priorities
Translate cloud operations requirements and customer pain points into product features that product teams deliver
Lead development of self-service admin tools, dashboards, and monitoring capabilities that reduce support dependencies
Oversee technical roadmap planning including competitive analysis, architectural assessments, and operational impact evaluation
Monitor and report on platform performance, developer productivity metrics, and operational efficiency
Evangelize a product management culture that considers operational impact and customer self-sufficiency
Build and mentor a high-performing product management team focused on cloud solutions