Director, Product Management and Operations Strategy
About The Position
This job establishes a cohesive product vision and strategy across the company, leading product strategy and product operations development with cross-functional teams. It balances innovative design with technical implementation while meeting regulatory requirements and customer needs. The focus is on enhancing customer experience, using metrics for product success, and standardizing analytics and market research for data-driven decisions. Responsibilities include defining product strategy, managing operations across a suite of payments platforms / products, lead operational and business reviews, and collaborating with global partners to maximize efficiency in a dynamic environment.
Requirements
- 10+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience.
- 2 years of experience leading others
Responsibilities
- Establish a shared vision across the company for one or more products, or a platform product enabling development & scalability, with a deliberate and cohesive strategy.
- Leads product strategy development, and develops a clear, executable view of the product strategy with cross-functional stakeholders.
- Influences the architectural roadmap and balances innovative design and technical implementation, while balancing regulatory requirements, time-to-market, meeting customer needs and product profitability.
- Champions the customer experience and prioritizes customer needs in product requirements and decision making.
- Defines and uses metrics that inform the success of products including usability studies, research and market analysis.
- Standardizes workstreams to include analytics, customer discovery, market research and competitive analysis to drive data-driven decision-making.
- Responsible for product profitability, including budgetary decisions.
- Leads operational mechanisms that drive execution and accountability including Product Reviews, Operating Reviews, and Business Reviews. Interfaces with senior leadership as needed.
- Maximizes efficiency in a constantly evolving environment where the process is fluid and creative solutions are the standard.
Benefits
- flexible work environment
- employee shares options
- health and life insurance
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What This Job Offers
Job Type
Full-time
Career Level
Director
Industry
Credit Intermediation and Related Activities
Number of Employees
5,001-10,000 employees
