Director, Product Experience Design - Mastercard Developers

Mastercard • O'fallon, MO

16d

About The Position

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director, Product Experience Design - Mastercard Developers The Services team and solutions fuel growth for partners globally by providing cutting edge services in the areas of Customer Acquisition and Engagement, Security Solutions, Business and Market Insights, and Open Banking. Focused on thinking big and scaling fast, our agile sales team is responsible for end-to-end solutions for a diverse global customer base including retailers, airlines, hotels, tourism agencies, public sector entities, restaurants, consumer goods and telecom companies. You will lead the Product Experience Design function for Mastercard Developers – focusing on the UI and UX of the Mastercard Developers website. You will shape the vision, standards, and execution for how developers and agents evaluate, integrate, test, monitor, and scale with our APIs. You will build and mentor a multidisciplinary design team. You will partner with Product, Engineering, and Marketing to drive measurable improvements in developer activation, time to first call, and other key metrics.

Requirements

• Experience in digital product design, designing technical platforms (API portals, cloud tools, developer consoles, SDK experiences) for developer consumption.
• Proven experience leading and mentoring a team of Product Experience Design Managers and Senior Designers, driving strategic outcomes, fostering collaboration, and building design capabilities through continuous up skilling
• Experience building and scaling design systems with front end engineering.
• Data driven with an ability to transform research, analytics, and experimentation into design decisions.
• Ability to use product analytics for funnel analysis and insight synthesis.
• Depth in interaction design, information architecture, visual hierarchy, content clarity.
• Understanding of API lifecycle (authentication, versioning, rate limits, keys, webhooks, etc)
• Clear written communication for strategy documents, design briefs, executive updates.

Nice To Haves

• Functional knowledge of front end technologies (HTML, CSS, basic JavaScript) for engineering collaboration.
• Prior experience in front end or Platform engineering preferred
• Hands-on front-end prototyping (React, Web Components, design tokens implementation)

Responsibilities

• Define a north star experience for the developer platform journey: discover, evaluate, integrate, onboard, optimize.
• Prepare the platform for agent mediated usage
• Own and evolve the design system (tokens, accessibility standards, interaction patterns) with Engineering.
• Use qualitative insight and product analytics (conversion, drop off, success rates) to guide prioritization.
• Coach and grow a design team
• Partner with Product Management to align roadmaps to outcome metrics.
• Embed accessibility and inclusive design (Web Content Accessibility Guidelines (WCAG) alignment) into tools, patterns, and reviews.
• Drive consistency across marketing surfaces, documentation, console user interface, and post integration touch points.

Benefits

• insurance (including medical, prescription drug, dental, vision, disability, life insurance)
• flexible spending account and health savings account
• paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
• 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire
• 10 annual paid U.S. observed holidays
• 401k with a best-in-class company match
• deferred compensation for eligible roles
• fitness reimbursement or on-site fitness facilities
• eligibility for tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees