Director, Product Development

Mastercard • O'fallon, MO

20d

About The Position

As Director of Dispute Lifecycle Product Development, you will: Set Strategic Direction: Define and lead the vision for Mastercard’s Dispute Lifecycle program, ensuring alignment with enterprise priorities and customer needs. Drive Innovation: Oversee the design and delivery of next-generation dispute resolution solutions, leveraging advanced analytics, business process modeling, and emerging technologies. Own Backlog and Prioritization: Establish and maintain a transparent, data-driven backlog for dispute lifecycle initiatives. Partner with stakeholders to prioritize features and enhancements based on business value, customer impact, and regulatory requirements. Lead High-Impact Initiatives: Partner with engineering and cross-functional teams to deliver core features through agile methodologies, applying critical thinking and cost-benefit analysis to guide decisions. Influence Across the Organization: Collaborate with product areas (e.g., Commercial Product, Send, Payment Networks, DRM) to integrate dispute lifecycle capabilities into broader product strategies. Champion Customer-Centricity: Ensure solutions enhance trust, transparency, and efficiency across the payment ecosystem. The Role Shape Data-Informed Strategy: Use insights and visualization tools to identify trends, optimize workflows, and inform product roadmaps. Own Business Case Development: Build and present business cases with financial and risk assessments, ensuring clarity and stakeholder alignment. Drive Backlog Governance: Implement prioritization frameworks (e.g., WSJF, cost-benefit analysis) to ensure the roadmap reflects strategic goals and delivers measurable outcomes. Optimize Global Workflows: Drive efficiency and scalability across dispute lifecycle processes, balancing regulatory, regional, and global requirements. Lead Communication and Governance: Represent the program in executive forums, manage stakeholder expectations, and foster trust across technical and business teams.

Requirements

• Proven track record in leading product development teams and delivering complex solutions using Agile/SAFe methodologies.
• Expertise in backlog management, prioritization frameworks, and roadmap planning for large-scale programs.
• Advanced skills in data-driven decision-making, business process modeling, and cost-benefit analysis.
• Exceptional ability to influence and communicate across technical and business audiences, with strong stakeholder management skills.
• Strategic thinker with a passion for innovation, collaboration, and operational excellence.
• Self-motivated, empathetic leader who thrives in dynamic environments and inspires teams to achieve ambitious goals.

Responsibilities

• Set Strategic Direction: Define and lead the vision for Mastercard’s Dispute Lifecycle program, ensuring alignment with enterprise priorities and customer needs.
• Drive Innovation: Oversee the design and delivery of next-generation dispute resolution solutions, leveraging advanced analytics, business process modeling, and emerging technologies.
• Own Backlog and Prioritization: Establish and maintain a transparent, data-driven backlog for dispute lifecycle initiatives. Partner with stakeholders to prioritize features and enhancements based on business value, customer impact, and regulatory requirements.
• Lead High-Impact Initiatives: Partner with engineering and cross-functional teams to deliver core features through agile methodologies, applying critical thinking and cost-benefit analysis to guide decisions.
• Influence Across the Organization: Collaborate with product areas (e.g., Commercial Product, Send, Payment Networks, DRM) to integrate dispute lifecycle capabilities into broader product strategies.
• Champion Customer-Centricity: Ensure solutions enhance trust, transparency, and efficiency across the payment ecosystem.
• Shape Data-Informed Strategy: Use insights and visualization tools to identify trends, optimize workflows, and inform product roadmaps.
• Own Business Case Development: Build and present business cases with financial and risk assessments, ensuring clarity and stakeholder alignment.
• Drive Backlog Governance: Implement prioritization frameworks (e.g., WSJF, cost-benefit analysis) to ensure the roadmap reflects strategic goals and delivers measurable outcomes.
• Optimize Global Workflows: Drive efficiency and scalability across dispute lifecycle processes, balancing regulatory, regional, and global requirements.
• Lead Communication and Governance: Represent the program in executive forums, manage stakeholder expectations, and foster trust across technical and business teams.

Benefits

• insurance (including medical, prescription drug, dental, vision, disability, life insurance)
• flexible spending account and health savings account
• paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
• 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire
• 10 annual paid U.S. observed holidays
• 401k with a best-in-class company match
• deferred compensation for eligible roles
• fitness reimbursement or on-site fitness facilities
• eligibility for tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees