Director, Product Development

Mastercard•O'fallon, MO

About The Position

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. The Security Solutions Organization in Mastercard Services bears the responsibility to safeguard all aspects of safety and security in payments and have made great strides with new products, services and standards, positively impacting all aspects of our current and future payment eco-system. The Customer Experience and Disputes team in Security Solutions Organization is looking for a Director, Product Development, to drive our customer experience strategy forward by consistently innovating and problem-solving, particularly for areas focused on first party fraud and pre-dispute customer experience. The ideal candidate is passionate about the field of fraud prevention and is highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset. The key focus of the responsibilities of this role includes the following: o Product management P&L responsibility and year-over-year target growth objectives o Identifying and addressing customer and market needs as they relate to first party fraud and pre-disputes and translating those needs into product solutions o Lead and execute strategic projects with key cross-functional stakeholders, demonstrating solid budgeting, forecasting, product development rigor and tactical planning expertise.

Requirements

Demonstrated success and rigor in product management and product development especially working in an agile environment driving prioritization on the product roadmap
Proven expertise in budgeting, forecasting and delivering strong P&L growth results
In-depth knowledge of payments industry
Knowledge of chargeback processing and rules
Demonstrated business acumen and ability to manage integrated product solutions spanning multiple channels/segments (i.e., issuer, acquirer, merchant, cardholder, local, regional, global)
Experience with facilitating and coordinating major product and strategic development initiatives for a global organization
Experience with facilitating and coordinating customer meetings and communication
Proven ability to project manage complex projects with multiple stakeholder’s.
Demonstrated successful people management experience

Responsibilities

Drive product roadmap based on identified capability and service gaps and opportunities to differentiate Mastercard
Execute product strategies, business plans and product roadmaps, clearly defining product value proposition and/or gaps and opportunities
Leveraging product management disciplines, manage the build and go-to market execution of prioritized new capabilities
Conduct market research, customer and market segmentation and product management pricing methodologies
Work with cross-functional regional, business, sales and support teams to drive customer adoption and provide subject matter expertise to ensure local sales activities and objectives are incorporated and aligned into a global view.

Benefits

insurance (including medical, prescription drug, dental, vision, disability, life insurance)
flexible spending account and health savings account
paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire
10 annual paid U.S. observed holidays
401k with a best-in-class company match
deferred compensation for eligible roles
fitness reimbursement or on-site fitness facilities
eligibility for tuition reimbursement

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