Director, Product Development

Concentra•Addison, TX

About The Position

Concentra is recognized as the nation’s leading occupational health care company. With more than 40 years of experience, Concentra is dedicated to our mission to improve the health of America’s workforce, one patient at a time. With a wide range of services and proactive approaches to care, Concentra colleagues provide exceptional service to employers and exceptional care to their employees. The Product Development Director is responsible for the research, design, development, and management of Concentra products and services. With a detailed understanding of business goals and objectives, the position will set long- and short-term goals for offerings that support the company’s strategic initiatives. This leader will formulate and execute fully integrated strategic plans that engage stakeholders, deliver a great customer/patient experience, and grow profitable business within a product portfolio or across all portfolios. This is accomplished through collaboration with executive team members and stakeholders across operations, clinical, sales, finance, IT, and marketing. This position has primary responsibility for all components of product development, including identifying emerging industry trends, conducting primary and secondary market research, defining customer and product requirements, and developing a compelling business case to achieve organizational goals. Leading strategic initiatives and managing cross-functional teams the Product Development Director will have extensive interaction and visibility throughout the organization.

Requirements

Education Level: Bachelor’s Degree Major: Business, Marketing, Engineering or a related field of study
Degree must be from an accredited college or university. Education Details:
Customarily has 10+ years of work experience with proven track record of delivering outstanding results
Customarily has 5+ years Product Development experience at a Fortune 500 company and/or in a consulting capacity
Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
Proven success in developing and launching new products and services
Adept at leading organizational change management for initiatives
Skilled at defining, developing, and sharing product vision
Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
Skilled at informing and securing alignment from executive leaders on strategic programs
Expertise in technology development, including roles, methodology, and processes
Understand and leverage practices and processes of design thinking
Possesses subject matter expertise with respect to industry trends and competition
Proven success in the application of the principles and methods for showing, promoting and selling products and services. This includes marketing strategy and tactics, sales techniques and systems.
Possess a well-rounded business background with experience in collaborating with many different departments including sales, marketing, operations, finance, privacy and legal
Analytical work experience
Proven ability to boil down extensive research findings into relevant insights
Demonstrated problem solving abilities, including experience conducting root-cause analysis
Proficient in multi-tasking concurrent high profile, time sensitive projects
Proven ability to influence cross-functional teams without formal authority
Ability to effectively adapt to and work through stressful obstacles and challenges with ease.
Tactful and diplomatic communication style
Excellent organizational, leadership and decision-making skills necessary
Ability to manage and develop departmental budgets effectively
Must enjoy, and thrive in, a constant fast-paced environment
Must be creative in solutions, designs and operational approach
Excellent written and oral skills
Unparalleled organizational skills
Able to sort and review large volumes of information and provide thoughtful analysis with minimal direction
Microsoft Office (including MapPoint and Visio)
Demonstrated IT acumen with demonstrated proficiency to learn new software

Nice To Haves

Master’s degree in Business, Engineering, Design is preferred
Six Sigma Certification preferred
Agile certification preferred
Project Management Professional certification preferred
Preferably has previous experience leading Product at a Director or higher level for large, national B2B-focused or health care-focused company
Experience in call center operations, customer support technology, and/or omnichannel communications is preferred
Experience within the health care industry is strongly preferred

Responsibilities

Operational accountability and business ownership for product(s), processes, and results
Communicate direction, investment requirements, business cases, portfolio health challenges, and opportunities to senior executives and internal stakeholders
Serve as business owner for key enterprise platforms, including call center platforms, setting vision, objectives, and success criteria
Collaborate with Concentra stakeholders on enterprise initiatives related to omnichannel engagement, such as the development of communication channels and platforms
Manage the research, development, and launch of multiple new products, services, and partnership opportunities
Design, facilitate, and lead stakeholder interviews, surveys, and/or workshops to understand objectives, needs, challenges, and opportunities to develop vision and solutions within the context of the overall business and customer success strategy
Guide discussion with senior leaders and internal SMEs in various functional areas to identify challenges and opportunities to deliver an optimal customer experience
Identify and recommend improvements to workflows and technology to enable efficiencies in service delivery
Oversee the launch phase, monitor and analyze product performance, and make recommendations on modifications/enhancements
Collaborate with key organizational constituencies to ensure defined products have sufficient resources to achieve operational and revenue goals
Play a key role in sales and implementation activities, working with Operations to develop policies, workflows, and KPIs to ensure products and services deploy smoothly
Develop and manage product development / project plans
Project financial contributions, recommend pricing to meet revenue and profitability goals, and propose budgets to create a compelling business case
Charter and support required field education to enable effective positioning, selling, implementation, and support of products and services
Define potential product concepts
Monitor key industry trends and quantify market opportunities Conduct rigorous market testing
Assess competitive pressures