Director, Product Design

Cisco Systems, Inc.•Austin, TX

34d

About The Position

At ThousandEyes, we are fanatical about design. Our product is built to visualize the Internet and the services that flow across it. The Internet is a massive distributed system with thousands of networks at its core serving half of the human population. As the Head of Product Design you are going to solve data visualization problems at the Internet scale. We believe in innovation, simplicity, and elegance. This role is a combination of people management and design work. As the Head of Design, you will be responsible for building and growing a team of designers as well as the product. You will work with our customers, engineers, product management, and customer success to determine design requirements, create mockups, user workflows, do user research, and provide feedback to constantly improve our product. You will be part of the full product development cycle, from strategic user decisions to pixel-perfect design delivery. We are looking for someone who can collaborate with Product Management and Engineering to make complex, technical concepts intuitive and be responsible for the design of broad areas of our product.

Requirements

15+ years of design experience with demonstrated success with cloud-native, enterprise/SaaS data-intensive products
8+ years of experience building, growing & managing teams
Experience and/or passion for working with data visualization
Can articulate the reasoning behind your design decisions
Can think through user problems while understanding technical constraints
Self-learner with aptitude for understanding complex, technical concepts
Experience conducting and participating user research activities

Responsibilities

Lead, manage & grow a team of designers along with owning design projects from conception to delivery.
Hire, mentor and be responsible for the growth and development of designers within the team organization.
Create user journeys, wireframes, detailed UX flows, prototypes, UI mockups, sketches, visuals, decks, and explanations that promote understanding and alignment with cross functional teams.
Simplify complexities around data visualization, helping our users get actionable insights seamlessly.
Iterate based on feedback from a broad range of team members, users, and subject matter experts. Give and receive feedback in regular reviews and critiques with designers.
Build a thorough understanding of the technology and influence the product strategy.
Design, conduct and synthesize user research activities to help build a deep understanding of our users and address usability issues. Drive design decisions based on data from user metrics as well as qualitative interviews.
Effectively communicate design concepts to a range of stakeholders and audiences within the team as well as across the company. Build consensus and balance different priorities while dealing with ambiguity.
Initiate ideas and solutions beyond the product roadmap to improve the overall experience for our users.

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