Director, Product Design

Constant Contact•Waltham, MA

6h•Remote

About The Position

The Director, Product Design defines the vision for leading and growing a high-performing design team to deliver impactful business outcomes through superior, consistent, and user-centered experiences for our customers. They provide strategic direction and guidance for their team's overall growth, output, and operational excellence, while partnering with cross-functional executive leaders (Product, Engineering, Marketing) to define the long-term product and design strategy. This role is critical in building a scalable design practice and driving the overall quality and competitive advantage of the Constant Contact product experience.

Requirements

10 years of experience or equivalent expertise designing solutions for software, web applications, or mobile native apps.
5+ years of experience leading product designers, with a proven track record of building, managing, and mentoring strong, effective design teams.
Demonstrated ability with recruiting, hiring, and retaining multidisciplinary design teams.
Demonstrated experience influencing, negotiating with, and gaining buy-in from stakeholders, including executive leadership (VP/C-Suite).
Demonstrated ability in creating user experience designs that create a competitive advantage, including proficiency in designing complex SaaS workflows and platforms built on a mobile-first strategy.
Demonstrated ability in articulating best practices, key findings, and evidence-based rationalization of design decisions.
Knowledge of balancing human behaviors, technology capabilities, and business needs to deliver measurable design solutions.
Bachelor’s degree or equivalent expertise in User Experience, Interaction Design, Communication Design, Information Architecture, Psychology, Human-Computer Interaction, Human Factors, or a related field.

Nice To Haves

Master’s degree in User Experience, Interaction Design, Communication Design, Information Architecture, Psychology, Human Computer-Interaction (HCI), Human Factors, or a related field.
Deep expertise in designing integrated SaaS workflow tools and platforms built for business and consumer users, with a clear understanding of how design impacts conversion, adoption, and retention in a subscription model.
Familiarity with Generative AI tools and processes used to rapidly iterate on concepts and designs. Experience leveraging AI-driven analysis of customer feedback, research data, and usage patterns to expedite data-driven design decisions.

Responsibilities

Design Strategy: Lead product designers by defining and measuring design strategies that deliver significant value to our customers, achieve business outcomes, and accelerate company growth.
Visionary Influence: Champion the creation of a differentiated and competitive user experience by using powerful storytelling and persuasion to connect long-term design strategy with immediate product vision.
Product Partnership: Proactively identify customer problems, understand the broader organizational context and goals, and drive customer-centric ideas onto the product roadmap to strategically improve the product architecture and experience.
Innovation & Prioritization: Develop highly innovative, mobile-first / AI-first driven solutions and recommend them to senior leadership for prioritization, advocating for the resources required to execute the vision.
Talent Management: Hire, retain, and develop top product design talent by driving career development, providing regular performance feedback, and coaching senior and emerging leaders.
Operational Excellence: Oversee operational health and efficiency, partnering with the Design Operations Manager to implement best practices for tools, processes, and rituals that drive high-quality, user-centric outcomes.
Quality & Consistency: Drive high quality, user-centric experiences, ensuring all designs adhere to WCAG AA accessibility standards and fully leverage the standards established by the Design System & UX Foundations team.
Measurable Outcomes: Develop and measure key performance indicators (KPIs) that benchmark and track the performance of the design team's solutions and measure the effectiveness of the designs with end users.
Continuous Improvement: Investigate, evaluate, and recommend new and emerging user experience design and usability techniques, technologies, and process improvement methodologies.
External Advocacy: Present team best practices, case studies, and success stories both internally (to the executive team) and externally (to the industry).