Director, Product Design (TMS & Private Dining)

OpenTable • San Francisco, CA

1d

About The Position

With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion. Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture. We’re looking for a Director of Product Design to lead design for our table management system and private dining teams. You’ll manage a global team of talented product designers, and collaborate closely with product managers, engineering, research, data science, design systems, brand design, and more to ensure we’re delivering value to our customers and creating experiences that will meaningfully impact restaurants and diners around the world. You’ll be an influential partner embedded in our UX team, where you’ll pair closely with product development colleagues and leaders in optimizing our processes and improving ways of working together, overseeing design quality and creating space for innovation, and ensuring your direct reports are challenged and supported along their career growth journey. Learn more about how we work at opentable.design. About you: You have hands on experience in product design and understand how to establish, implement and maintain impactful, delightful and effective user experiences both through yourself and others You have a proven track record in growing designers and design managers, motivating them and helping them achieve their career goals You have deep expertise in native apps and web experiences, with a masterful understanding of the nuances and best practices across each platform You have exceptional visual design skills You have extensive experience in design for B2B or ambiguous spaces You are data-driven and consistently utilize data to inform decision making You are highly skilled in stakeholder management, and are able to build consensus across multiple disciplines, balancing the needs of our users, our teams, and our business You have strong systems-thinking, analytical, problem-solving, and interpretation skills You can create and evangelize a vision, and develop comprehensive plans to bring that vision to life through your team You’re a great storyteller with the ability to create effective verbal and written communication, including the ability to develop and deliver presentations to internal audiences You are a critical thinker—when finding yourself in a debate, you can appreciate both sides of an issue while remaining kind and standing by your convictions You are highly collaborative and value feedback and input from others You continuously value introspection to improve yourself, your team, and your products

Requirements

• You have hands on experience in product design and understand how to establish, implement and maintain impactful, delightful and effective user experiences both through yourself and others
• You have a proven track record in growing designers and design managers, motivating them and helping them achieve their career goals
• You have deep expertise in native apps and web experiences, with a masterful understanding of the nuances and best practices across each platform
• You have exceptional visual design skills
• You have extensive experience in design for B2B or ambiguous spaces
• You are data-driven and consistently utilize data to inform decision making
• You are highly skilled in stakeholder management, and are able to build consensus across multiple disciplines, balancing the needs of our users, our teams, and our business
• You have strong systems-thinking, analytical, problem-solving, and interpretation skills
• You can create and evangelize a vision, and develop comprehensive plans to bring that vision to life through your team
• You’re a great storyteller with the ability to create effective verbal and written communication, including the ability to develop and deliver presentations to internal audiences
• You are a critical thinker—when finding yourself in a debate, you can appreciate both sides of an issue while remaining kind and standing by your convictions
• You are highly collaborative and value feedback and input from others
• You continuously value introspection to improve yourself, your team, and your products

Nice To Haves

• Experience in the restaurant industry and/or a passion for food and dining
• Experience working on dual-market products

Responsibilities

• Lead design for our table management system and private dining teams.
• Manage a global team of talented product designers
• Collaborate closely with product managers, engineering, research, data science, design systems, brand design, and more to ensure we’re delivering value to our customers and creating experiences that will meaningfully impact restaurants and diners around the world.
• Be an influential partner embedded in our UX team, where you’ll pair closely with product development colleagues and leaders in optimizing our processes and improving ways of working together, overseeing design quality and creating space for innovation, and ensuring your direct reports are challenged and supported along their career growth journey.

Benefits

• Work from (almost) anywhere for up to 20 days per year
• Focus on mental health and well-being: Company-paid therapy sessions through SpringHealth Company-paid subscription to Headspace
• Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
• Paid parental leave
• Generous paid vacation + time off for your birthday
• Paid volunteer time
• Focus on your career growth: Development Dollars Leadership development Access to thousands of on-demand e-learnings
• Travel Discounts
• Employee Resource Groups
• 5 weeks paid vacation
• Private health & dental insurance
• Income protection and life assurance
• Employee Assistance Program - including 24/7 GP & free legal advice
• Pension plan contributions
• Discounted gym membership
• Bike2Work
• Season ticket loan
• Social events & Thursday happy hours
• Free lunch 2 days per week

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed