Director, Product Design - Enterprise Products

Rocket Mortgage

315d

About The Position

The Director of Product Design defines the vision for leading and growing a design team to deliver impactful outcomes through superior experiences for clients and internal team members. They provide direction and guidance for their team's overall growth and output as well as partner with cross-functional leaders to drive strategy. They build a strong design practice and influence product and business strategy while driving quality of the experience.

Requirements

• 10 years of experience designing UX solutions for software, web applications and/or mobile native apps.
• 5 years of experience mentoring other design professionals.
• Bachelor's degree in user experience, interaction design, communication design, information architecture, psychology, human-computer interaction, human factors, other related field or equivalent work experience.
• Demonstrated ability with recruiting, hiring and retaining multidisciplinary design teams.
• Demonstrated ability leading designers, with a proven track record of building and managing strong, effective design teams.
• Advanced knowledge creating designs that create a competitive advantage and measure the effectiveness of designs with end users.
• Advanced knowledge working with a variety of design tools such as Adobe XD, Figma, Axure, InVision and Sketch.
• Ability to design digital products, services and experiences for effective and efficient human use.
• Demonstrated ability in influencing product direction through a deep understanding of user needs and usability.
• Demonstrated ability in collaborating with multiple disciplines, such as product, engineering and data analysis.
• Advanced knowledge of the end-to-end iterative product design process, including how to use wireframing, prototyping, user testing and high-fidelity visuals to communicate design intent.
• Demonstrated ability in best practices, key findings and evidence-based rationalization of UX design decisions.
• Knowledge of balancing human behaviors, technology capabilities and business needs to deliver measurable design solutions.

Responsibilities

• Lead a design team consisting of defining and measuring design strategies that deliver value to our clients, achieve business outcomes and accelerate growth.
• Champion creating a differentiated and competitive client experience by using storytelling and persuasion to connect strategy and vision to business-as-usual work.
• Drive quality and user-centric experiences and guide the team to develop best practices.
• Develop an emerging understanding of customer problems, broader organizational context and goals and take initiative in identifying problems and opportunities to improve the product.
• Develop and measure key performance indicators that benchmark and track performance, and measure our solutions.
• Hire and retain top user experience design talent by driving career development and performance and delivering regular feedback and coaching.
• Collaborate iteratively to deliver highly innovative solutions.
• Oversee and guide the team to work through roadblocks and collaborate with other teams.
• Measure value to the client by directing priorities and that identify client needs, met and unmet by current digital products.
• Develop highly innovative solutions and recommend to executive leadership for prioritization.
• Investigate, evaluate and recommend new and emerging user experience design and usability techniques, technologies and process improvement methodologies.
• Presents team best practices, case studies and success stories both internally and externally.

What This Job Offers

• Career Level: Senior
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree