Team & Role At ServiceNow, we embrace representation in and from all professional and personal backgrounds and cultures. This diversity inspires passion and creativity among our teams and propels innovation in our products. This role is part of our Product Design team that uses their superpower of empathizing, understanding, and applying our users' and customers' needs, with the mission to created product experiences they love. Our designers come from a diverse set of skills and background - design systems, visual, interaction, content, and product design. At ServiceNow, design has a very intentional seat at the table, so our team collaborates closely with both engineering and product management from the get-go. Learn more about our team here https://www.linkedin.com/company/servicenow/life/userexperience/ This role will sit on the AI Growth team which accelerates strategic adoption of AI across the enterprise by partnering with business units and product teams to drive innovation, usage, and responsibility. We align AI initiatives with platform and business goals, bridge silos between design, engineering, data science, and customer teams, and ensure cohesive frameworks for the AI future. We bring focus to proactive change management, onboarding, and education to boost engagement and deliver product-led growth. Committed to ethical innovation, we lead responsible AI practices and governance in collaboration with internal and external stakeholders. What you get to do in this role: Work collaboratively with our Product teams to deliver great UX that will revolutionize workplace collaboration and productivity for some of the largest companies in the world Change the way people work through design thinking and develop experiences using AI, Machine Learning and Mobile technology Oversee a portfolio of products, while acting as a mentor & manager to subordinates. Work closely with Product and Engineering from strategic definition, planning, architecture, through tactical execution of the Product Roadmaps Work with your peers to ensure a unified and cohesive experience across the ServiceNow ecosystem Lead user needs assessment, task analysis and develop user profiles; identify key tasks for user research, competitive analysis and user testing, develop usability plans Participate in the development and maintenance of the company Design system to provide examples of core platform components and best practices Oversee UI layouts including controls, labels and graphical elements for software on both mobile and desktop platforms with an eye towards experience unification